[SOLVED] Cortana -- Search Box Problem

J

jguthart

Contributor
Joined
Sep 3, 2015
Posts
9
I have had a problem with the Cortana (search box) ever sine I upgraded from Windows 7 to Windows 10. I've tried every trick I know and am stuck here.

I've had clean SFDC and DISM scans, I've did the upgrade over etc.

Here are the errors I get in the log files.

Application Log

Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Faulting application name: SearchUI.exe, version: 10.0.10240.16431, time stamp: 0x55c9bba1
Faulting module name: SearchUI.exe, version: 10.0.10240.16431, time stamp: 0x55c9bba1
Exception code: 0xc000027b
Fault offset: 0x0000000000155267
Faulting process id: 0x1b3c
Faulting application start time: 0x01d0e7137404115e
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
Report Id: 5469ad6c-0f4c-4913-9f75-36df1b201ae7
Faulting package full name: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI

TWinUI/Operational log
Activation of the app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI for the Windows.Launch contract failed with error: The remote procedure call failed..

Note that I have been able to create a new user (profile) and Cortana works fine until it then asks that I log into the Microsoft account. After that the same errors above appear and I can't get it back.

Just as a workaround I have disable Cortana in the Group Policy settings so that I can use the search box for local searching. I've also "re-upgraded" three times with the same behavior.

Any advice or suggestions here are greatly appreciated.

thanks

Joe
 
Hi Joe,

I see that there is no information in the SysnativeFileCollectionApp ZIP file. The Event Logs have been cleared. Even the MSINFO32 report does not have any events.

In the system Event Log (Only couple of entries), I saw this -
Code: 
Event[4]:  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2015-09-04T15:40:05.291
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Home-Built
  Description: 
[U][B]A corrected hardware error has occurred.[/B][/U]


Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
I would suggest you to make sure that your system is fully up to date in Windows Update and latest drivers have been installed for Windows 10.

Now, regarding Cortana, could you please follow the below post?
The Remote Procedure Call Failed error for Windows Store apps

Please make sure that you have enabled those services. In case the services are enabled and Cortana is still not working, kindly move on to the registry fix mentioned in that post.

But, since we are on Windows 10, we would have to make certain changes. When you reach to the Step 2 of the above post, you have to check the existence of the below path instead of the given -
Code: 
[COLOR=#000000][FONT=Segoe UI]HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\[/FONT][/COLOR][B]microsoft.windows.cortana_cw5n1h2txyewy[/B]

So, in case you don't find the above key, please create according to Step 3. The only caveat is that you would have to name it as microsoft.windows.cortana_cw5n1h2txyewy

Once you have downloaded and extracted SetACL.exe, please run the below command in an Admin Command Prompt instead of the command given in the post -
Code: 
SetACL -on "hkcu\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.windows.cortana_cw5n1h2txyewy" -ot reg -actn ace -ace "n: S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493;p:full;i:so,sc;m:grant;w:dacl"

If my guess is right, this should fix your problem. Fingers Crossed ^_^


-Pranav
 
Last edited:
thanks Pranav:

I've verified that the correct services are running and that the registry key and parameters are correct. I then ran all of your commands successfull and rebooted a couple times. However, I am still getting the same behavior here. I've reposted log below and also reattached files (hopefully correct this time).

Application Log
Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

Faulting application name: SearchUI.exe, version: 10.0.10240.16431, time stamp: 0x55c9bba1
Faulting module name: SearchUI.exe, version: 10.0.10240.16431, time stamp: 0x55c9bba1
Exception code: 0xc000027b
Fault offset: 0x0000000000155267
Faulting process id: 0x28e0
Faulting application start time: 0x01d0e8b0118cf01d
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
Report Id: 009d0802-8974-4940-ab1d-5dd571375565
Faulting package full name: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutral_cw5n1h2txyewy

TWinUI/Operational log
Activation of the app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI for the Windows.Launch contract failed with error: The remote procedure call failed..

Any other ideas will be greatly appreciated. Thanks again.

- Joe
 

Attachments

Update: even after installing all of the new updates released today (especially the Cumulative Update for Windows 10 for x64-based Systems (KB3081455)) the same behavior is occurring.

Ugh! Any help is greatly appreciated.

thanks

-Joe
 
Hi Joe ^_^,

I found this while searching for your problem -
https://www.sysnative.com/forums/re.../windows-8-metro-apps-will-not-open/1319.html

(See Post #41)

As per the post, the problem on Windows 8.1 was resolved on running the Tweaking.com's Windows Repair. I haven't used that tool before so I would suggest you to take a backup.

I asked a friend of mine over here about this tool and he said that he has used it couple of times. So, I believe it is worth a try.

Let me know how it goes ^_^


-Pranav
 
thanks Pranav --- the Tweaking.com's Windows Repair worked great -- I now have Cortana working again. I did have to run the famous and often posted powershell command here after working through Windows Repair to get a few other apps working again.

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Sysnative is Great!
 
jguthart said:
thanks Pranav --- the Tweaking.com's Windows Repair worked great -- I now have Cortana working again. I did have to run the famous and often posted powershell command here after working through Windows Repair to get a few other apps working again.

Get-AppXPackage| Foreach{Add-AppxPackage-DisableDevelopmentMode-Register"$($_.InstallLocation)\AppXManifest.xml"}

Sysnative is Great!
Click to expand...
Yay!

Thanks for posting back what worked for you. I am sure other future visitors would also find this useful ^_^

Marked this thread as solved. In case of any other problem, feel free to create another thread.


-Pranav
 
Thanks very much. Work´s fine to me.



blueelvis said:
Hi Joe,

I see that there is no information in the SysnativeFileCollectionApp ZIP file. The Event Logs have been cleared. Even the MSINFO32 report does not have any events.

In the system Event Log (Only couple of entries), I saw this -
Code: 
Event[4]:  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2015-09-04T15:40:05.291
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Home-Built
  Description: 
[U][B]A corrected hardware error has occurred.[/B][/U]


Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Cache Hierarchy Error
Processor APIC ID: 0
I would suggest you to make sure that your system is fully up to date in Windows Update and latest drivers have been installed for Windows 10.

Now, regarding Cortana, could you please follow the below post?
The Remote Procedure Call Failed error for Windows Store apps

Please make sure that you have enabled those services. In case the services are enabled and Cortana is still not working, kindly move on to the registry fix mentioned in that post.

But, since we are on Windows 10, we would have to make certain changes. When you reach to the Step 2 of the above post, you have to check the existence of the below path instead of the given -
Code: 
[COLOR=#000000][FONT=Segoe UI]HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\[/FONT][/COLOR][B]microsoft.windows.cortana_cw5n1h2txyewy[/B]

So, in case you don't find the above key, please create according to Step 3. The only caveat is that you would have to name it as microsoft.windows.cortana_cw5n1h2txyewy

Once you have downloaded and extracted SetACL.exe, please run the below command in an Admin Command Prompt instead of the command given in the post -
Code: 
SetACL -on "hkcu\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.windows.cortana_cw5n1h2txyewy" -ot reg -actn ace -ace "n: S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493;p:full;i:so,sc;m:grant;w:dacl"

If my guess is right, this should fix your problem. Fingers Crossed ^_^


-Pranav
Click to expand...
 
hi ! i ve registered in this forum to mercy you : you have given the only good answer who works perfectly for the troubles with cortana/search. i ve tried a lot of solutions from others and that s you who is allrights : the trouble is the permissions for this key ! congrats !
 

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