v2.60

29 June 2010

BLUE SCREEN OF DEATH - Posting Instructions

If you are seeking help for Windows 7 or Vista BSODs, please follow these instructions carefully. The total time required will be less than 15 minutes; most of it SYSTEM run time. When you have finished the steps, create a new thread and select a thread title that includes "BSOD". In your initial post, describe your system crashes in detail and provide basic system information - if you know it -

· OS - Vista/ Windows 7 ?
· x86 (32-bit) or x64 ?
· What was original installed OS on system?
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
· Age of system (hardware)
· Age of OS installation - have you re-installed the OS?
· CPU
· Video Card
· MotherBoard
· Power Supply - brand & wattage


1. Download SysInternals AutoRuns from Microsoft TechNet and SAVE it to your DOCUMENTS folder.

2. Download the EXE file for Windows 7 & Vista - save it to your DOCUMENTS folder.

3. RIGHT-click on the EXE file icon and select "Run as Administrator"
*** NOTE: The EXE must "Run as Administrator" or it will not have the necessary permissions to do its job
- The small black cmd/DOS screen will appear with status information
- Other windows will open & close
- NO user interaction - except SysInternals AutoRuns EULA - "Accept" it and allow the batch script to complete
- The batch file may need up to 10 minutes to run - PLEASE be patient !
- output = a new folder found in Documents named Windows7_Vista_jcgriff2

4. Run a System Health Report - save in HTML (default file extension) format:
START | type perfmon /report - a viewer will appear. Save as an HTML file.

5. Zip up the entire Windows7_Vista folder & the PERFMON HTML file and attach the zip file to your next post.
- post zip size limit = 1.96 MB
- post limit = 2 attached zip files
- if zip file > 1.96 MB, create a new folder, move some files out of the Windows 7_Vista folder, zip up each seperately. Instructions on zipping the folder and attaching the resulting zip file(s) to a post can be found below.

Please do not modify the files in the Windows 7_Vista folder as ALL files are needed.

There is a very limited number of BSOD kernel dump specialists. So, please be patient.

If you have not received a response in 48 hours, you may "bump" the thread.

Any ? - please let me know. . .

jcgriff2





How to ZIP a file and ATTACH it to your post

Zipping up the Windows7_Vista_jcgriff2 folder - RIGHT-click on the Windows7_Vista_jcgriff2 folder, select "Send To", select "Compressed (zipped) folder". There should now be a zip file named Windows7_Vista_jcgriff2.zip. This is the file that will be attached to your post.

Attaching the Windows7_Vista_jcgriff2 zipped file to a post- start a reply to your post as you normally would. Once in the reply screen, scroll down and you will see "Manage Attachments". Click on it. A smaller screen will appear - click on "Browse" - up toward the top. Locate the zip file that you are attaching and select it = Windows7_Vista_jcgriff2.zip - in your Documents folder. Click 2x on it. You will be returned to the smaller screen. Click on "Upload" (next to Browse). Close the smaller window and submit your reply post.