BSOD when upgrading to Windows 10

[hisham]

Hello,
I'm opening this thread here as suggested by Aura and a continuty of this one. I'm using a Toshiba laptop and try to upgrade my Windows Home Premium edition to Windows 10.

After several issues with the win7 itself I managed to go to win10 installation step, but it fails every time with a BSOD and cannot restore win7. fortunatly I have a backup.

After several trials, I'm blocked and cannot see what is causing this BSOD error.

Thank you for your support,

 

[jcgriff2]

Hi. . .

Can you boot into Windows 7?

If so, please run - https://www.sysnative.com/forums/bs...ng-instructions-windows-10-8-1-8-7-vista.html

Regards. . .

jcgriff2

 

[hisham]

When the install failed, I cannot boot again on Win7. I recovered the system again from the OEM image.

Both files are attached here:
View attachment report.zip
View attachment SysnativeFileCollectionApp.zip

· OS : Windows 7 Home Premium
· Laptop Toshiba Satellite runing an x64 version of Win7
· This was the original OS installed by the OEM, I recover it again with the OEM settings.
· Purshared on 2011.
· OS reinstalled using the recovery image provided by the OEM.

I'm trying now the memory check...

 

[axe0]

I don't know if your image is without the service pack installed, but in anyway it is recommended to visit Windows Update to fully update your system.

Version du systŠme:                         6.1.7600 N/A version [COLOR=#ff0000]7600[/COLOR]

 

[hisham]

Hello Axe0,jcgriff2 and Aura,

Yes it is a basic image without the SP1 but it seems not to be the main issue.

I have tried with and without SP1 and the issue was the same.

In the last trial I got a clear error message, I decided to proceed by dichotomie: I removed all the external devices, I keept the min and try again and again.
Finaly it seems that win10 didnt recognize one of my RAM slots (KingStone Brand). After removing this one everything is OK and the upgrade is done.

This is the last error that I got before removing the suspecious RAM:



Thank you all for your time and support.

Thanks,

 

[jcgriff2]

The bugcheck on the screenshot - 0xc4 = Driver Verifier flagged a driver, but there is no driver name listed.

Get the VERIFIER_ENABLED dump from \windows\minidump -- zip it up and attach to your next post.

Regards. . .

jcgriff2

 

[hisham]

Hello jcgriff2,

Nothing is available Under \Windows\minidump. Should I re-run the verifier with custom settings?
I reinstalled the RAM and I can see that Windows 10 is recognizing it Under the installed memory but not Under the available physical memory.

Regards,
hisham

 

[jcgriff2]

Yes - re-run Driver Verifier - https://www.sysnative.com/forums/bs...er-bsod-related-windows-10-8-1-8-7-vista.html

Does all of the RAM show up in BIOS?