Windows 8 x64 BSOD - New Laptop

parks1 · Jan 7, 2013

please help I got a new laptop for Christmas that already had windows 8 pre installed. it is an hp envy hewlet Packard with beats audio. the attatched file was made from directions from jcgriff2

jcgriff2 · Jan 7, 2013

Hi -

I see your system is 2 weeks old today. Sorry to hear of BSODs.

Norton Internet Security is named as the probable cause in 2 BSODs; 4th driver listed to be exact:

Code:

[font=lucida console]ENG64.SYS                    Wed Sep  5 18:33:39 2012 (5047D343)
EX64.SYS                     Wed Sep  5 18:31:45 2012 (5047D2D1)
EraserUtilRebootDrv.sys      Tue Jul 31 19:36:50 2012 (50186C12)
[COLOR="#FF0000"]IDSvia64.sys [/COLOR]                Tue Aug 28 22:48:40 2012 (503D8308)
Ironx64.SYS                  Mon Jul 23 20:34:50 2012 (500DEDAA)
SRTSP64.SYS                  Tue Oct  2 18:55:54 2012 (506B70FA)
SRTSPX64.SYS                 Tue Nov 15 17:30:55 2011 (4EC2E81F)
SYMDS64.SYS                  Tue Oct  2 22:52:00 2012 (506BA850)
SYMEFA64.SYS                 Wed Oct  3 15:00:06 2012 (506C8B36)
SYMEVENT64x86.SYS            Wed May 23 20:52:24 2012 (4FBD8648)
SYMNETS.SYS                  Fri Jul 20 22:07:07 2012 (500A0ECB)
ccSetx64.sys                 Thu Aug 16 17:18:11 2012 (502D6393)
eeCtrl64.sys                 Tue Jul 31 19:36:51 2012 (50186C13)
SymIMv.sys                   Fri Jul 20 22:05:47 2012 (500A0E7B)
[/font]

Code:

[font=lucida console]
Debug session time: Sun Jan  6 22:47:34.351 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\010613-19734-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 0 days 0:09:28.107
Probably caused by : tcpip.sys ( tcpip+9c325 )
BugCheck 133, {0, 283, 282, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Bugcheck code 00000133
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
	component can usually be identified with a stack trace.
Arg2: 0000000000000283, The DPC time count (in ticks).
Arg3: 0000000000000282, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x133_DPC_tcpip+9c325
BiosVersion = F.13
BiosReleaseDate = 09/04/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ENVY dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Jan  6 19:14:25.335 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\010613-19094-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 0 days 0:20:36.093
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13c4c )
BugCheck 133, {0, 283, 282, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Bugcheck code 00000133
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
	component can usually be identified with a stack trace.
Arg2: 0000000000000283, The DPC time count (in ticks).
Arg3: 0000000000000282, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x133_DPC_nt!_??_::FNODOBFM::_string_
BiosVersion = F.13
BiosReleaseDate = 09/04/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ENVY dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Jan  6 18:51:59.786 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\010613-18673-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 0 days 0:46:09.534
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : IDSvia64.sys ( IDSvia64+337b9 )
BugCheck 133, {1, 784, 0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Bugcheck code 00000133
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
	DISPATCH_LEVEL or above. The offending component can usually be
	identified with a stack trace.
Arg2: 0000000000000784, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  uTorrent.exe
FAILURE_BUCKET_ID:  X64_0x133_ISR_IDSvia64+337b9
BiosVersion = F.13
BiosReleaseDate = 09/04/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ENVY dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Jan  5 17:49:21.949 2013 (UTC - 5:00)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\010513-22510-01.dmp]
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime: 0 days 21:17:25.912
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : IDSvia64.sys ( IDSvia64+60d56 )
BugCheck 133, {1, 784, 0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Bugcheck code 00000133
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
	DISPATCH_LEVEL or above. The offending component can usually be
	identified with a stack trace.
Arg2: 0000000000000784, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  uTorrent.exe
FAILURE_BUCKET_ID:  X64_0x133_ISR_IDSvia64+60d56
BiosVersion = F.13
BiosReleaseDate = 09/04/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ENVY dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

       
       [color=#000033]J. C. Griffith, Microsoft MVP (jcgriff2)[/color]   
             
           [url=http://mvp.microsoft.com/profiles/Griffith][color=#000055][u][url]https://mvp.support.microsoft.com/profile/Griffith[/url][/u][/color][/url]   

           [url=https://www.sysnative.com][color=#000033][u][url]www.sysnative.com[/url][/u][/color][/url]
             
           [url=http://jcgriff2.com][color=#000055][u][url]www.jcgriff2.com[/url][/u][/color][/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

writhziden · Jan 7, 2013

jcgriff2 said:
I would remove NIS with removal tool - Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Reboot upon completion. Install Microsoft Security Essentials (MSE)

Just for clarification: After removing Norton, you will be unable install Microsoft Security Essentials in Windows 8. Windows 8 comes with Windows Defender, which is Microsoft Security Essentials with a new name. Defender will remain disabled after Norton is removed, so you will need to enable it again. To enable Defender, follow the subsequent steps.

Click in the lower left corner of the desktop to open the Start Page.
Type Action Center and click Settings to open Action Center.
Click on Security to expand the Security area.
Wait a minute to let the Security area refresh to show Security vulnerabilities.
You should see a message to Turn on now for Windows Defender. Click the Turn on now button.
Make sure Windows Firewall is also turned on.
In Defender, click the Update tab, and then click the Update button.

parks1 · Jan 8, 2013

thanks so much! Great help

jcgriff2 · Jan 8, 2013

writhziden said:
Just for clarification: After removing Norton, you will be unable install Microsoft Security Essentials in Windows 8. Windows 8 comes with Windows Defender, which is Microsoft Security Essentials with a new name. Defender will remain disabled after Norton is removed, so you will need to enable it again. To enable Defender, follow the subsequent steps.

Thanks, Mike! :dsmile:

@ parks1 - apologies. . . I'm still running Windows 7 here on systems that originally came with Vista in 2007 & 2008. :)

Windows 8 x64 BSOD - New Laptop

parks1

New member

Attachments

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

writhziden

Administrator, .NET/UWP Developer

parks1

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Windows 8 x64 BSOD - New Laptop

parks1

New member

Attachments

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

writhziden

Administrator, .NET/UWP Developer

parks1

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)