ASUS G14 BSOD on battery mode

acf · Apr 30, 2024

Whenever my laptop is in Batterry mode, there will be super high chance of BSOD.
The laptop is Asus G14 2022 GA402RK
Someone please help me, really really appreciated
SysnativeFileCollectionApp.zip

ubuysa · Apr 30, 2024

Hello, and welcome to the forum!

Can you please make the file on Google Drive public ('anyone with the link' rather than 'restricted'). Can you please also answer the questions we ask in the BSOD Posting Intructions? These help us get a clearer understanding of your system and what's happening.

acf · Apr 30, 2024

I'm sorry, I didn't aware that I need to answer to those questions.

- A brief description of the problem:
My laptop will get BSOD whenever I use it in battery mode. Everything fine when I pluggged in.
I tried to fresh install Windows 11, reinstall all stock driver from ASUS, even tried driver from AMD website as well.
Memtests are good, no issue on RAM

- System info:
ASUS laptop
Model: G14 GA402RK
OS: Windows 11 23H2 64bit
Age of system: 1 year or so
CPU: AMD Ryzen 9 6900HS
RAM: 8GB soldered RAM + 32GB installed RAM (VENGEANCE DDR5 SODIMM 32GB | CMSX32GX5M1A4800C40)
GPU: AMD Radeon RX 6800S
AV: Bitdefender
Are you using proxy, vpn, ipfilters or similar software: Cloudflare WARP
Are you currently under/overclocking: No

ubuysa · May 1, 2024

Looking at the dumps the most likely explanation for these BSODs is bad RAM. One dump fails with a 0xC0000005 exception (memory access violation) in a Windows function call, and another dump reports an image checksum error - these are often caused by bad RAM. In addition, the operations in progress in each dump are different and the failure type is different.

I can also see that you're using mismatched RAM. One stick is 8GB Micron MTC4C10163S1SC48BA1 and the other is 32GB Samsung CMSX32GX5M1A4800C40. Mixing RAM is know to be problematic, if you need additional RAM then the best practice is to replace all sticks with a matched set to ensure that all the internal timings line up properly. At minimum you should ensure that any additional sticks you buy are exactly the same part number as the RAM you already have - again to ensure that all the internal timings line up properly.

I suspect that the laptop came with the 8GB RAM installed? I suggest you remove the 32GB RAM stick and see whether the laptop is stable, I think it probably will be. You could also try removing the 8GB RAM and just installing the 32GB RAM stick, you may well find it's stable that way too. Mixing different RAM is always a bad ides.

acf · May 1, 2024

Thanks so much for the reply ubuysa. I will try removing it.

I just wonder why Bsod only happens in recent months, because I have the RAM stick installed when I buy the laptop, it worked fine. Also why it happens only when I unplug the laptop

ubuysa · May 2, 2024

I'd love to be able to give you good answers to those questions but it's rare that we can be that certain. The power profile will be different on battery for sure, and that may have an impact? I know from long experience that mismatched RAM often causes all sorts of strange issues, and since your dumps could also be explained by bad RAM it makes perfect sense to start with the obvious. If removing a RAM stick doesn't stop the BSODs then we'll look elsewhere.

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ASUS G14 BSOD on battery mode

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ASUS G14 BSOD on battery mode

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