amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6

Luker · Jun 24, 2024

Hi

hoping someone can help having see all the great info provided before

having issues with installing updates a windows 2008 server, 48 patches are missing all failing with the same error code 80070020
the issue appears the same as [SOLVED] - CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229\MSDTC.LOG

sfc /scannow and DISM do not find any issues.
SFCFix.exe did not find any issues running the default but did when I ran with the SFCFixScript.txt below with FileScan and MSDTC.LOG it did find issues.
File - SFCFixScript
FileScan::
MSDTC.LOG
--------------

OUTPUT

SFCFix version 3.0.2.1 by niemiro.
Start time: 2024-06-24 11:29:33.271
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .txt script file at C:\Users\sp_farm\Desktop\SFCFixScript.txt [12]

FileScan::
[0: 1] C:\Windows\System32\Msdtc\MSDTC.LOG
File is untraceable.
Hash not available.
Version number not available.
Trace not available.

[1: 1] C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229\MSDTC.LOG
Expected: Q4htnI+yK+Jo0DJugTfqjq40IHkXFkIWyyAaDjFGEvo=
Expected: 6.1.7600.16385 Found: Version number not available.
Failed to trace component amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229 with return code -2.

[2: 1] C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
Manifest file is missing.
Found: ZOM2A1sI9i25LVFShSopEimnFtVKIQLW3+GD3agBpQI=
Version number not available.
Trace not available.

[3: 1] C:\SFCFix\Backups\C\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
File is untraceable.
Found: ZOM2A1sI9i25LVFShSopEimnFtVKIQLW3+GD3agBpQI=
Version number not available.
Trace not available.

[4: 1] C:\SFCFix\Backups\C\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229\MSDTC.LOG
File is untraceable.
Found: Q4htnI+yK+Jo0DJugTfqjq40IHkXFkIWyyAaDjFGEvo=
Version number not available.
Trace not available.
FileScan:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2024-06-24 11:29:47.607
Script hash: yqmxX1j/+8ZyX3y6rPOmoWChAp9FEXuZ4bDqiXrV6rc=
----------------------EOF-----------------------

I ran the fix in [SOLVED] - Windows 7 x64 CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.1.7600.16385_none_7547f48c79b40229\MSDTC.LOG
still having issues 48 failing codes with error code 80070020
I have do a full reset of the windows update following the guide Additional resources for Windows Update - Windows Client
the CBS.log file is over 1gb in size

any help or a idea on how to replace the files in winsxs would be great

Thanks

PeterJ · Jun 24, 2024

Hello and welcome,

Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

Download SURT for your system. (Windows Server 2008 R2 x64)
Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
Attach this log to your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)

Luker · Jun 24, 2024

ran SURT as asked, it did not find anything, along with running SECFix again
attached the results

PeterJ · Jun 24, 2024

Please do following only.

Step 1:

Double-click SFCFix.exe to run the tool. A dialog may come up asking for approval. If it does go ahead and allow.
On completion a log file (SFCFix.txt) will be opened. Attach that log file to your next reply.

Step 2:

Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Gofile or WeTransfer and just provide the download link.

Luker · Jun 25, 2024

I have had some success in that I was able to manual install 36 patches in groups of 2-3 and recording what failed and then not installing that patch
so far what I am left with is the below patch's that fail
attached the CBS.log and SFCFix.txt as well

PeterJ · Jun 25, 2024

Read the instructions carefully. I asked to do 2 steps only, nothing else.
Please do following only:

Install Update with DISM

Download the update MSU here: https://download.microsoft.com/down...73B-4094C1F58646/Windows6.1-KB2592687-x64.msu
Copy the MSU file to a convenient location (such as C:\temp).
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

cd C:\temp
replace C:\temp with your path if different

expand Windows6.1-KB2592687-x64.msu -f:* C:\temp

DISM.exe /Online /Add-Package /PackagePath:C:\temp\Windows6.1-KB2592687-x64.cab
You should receive the message:
The operation completed successfully.
Make sure to allow the computer to restart if prompted.
If you receive any other message:
Post a screenshot of the Commandprompt window.
Zip and attach the file C:\Windows\Logs\CBS\CBS.log

Luker · Jun 25, 2024

the extract works fine, the DISM install worked fine and asked for a restart.
I restarted and it started to show "15% installed" and then went to the screenshot attached "Reverting changes"

Luker · Jun 25, 2024

I can see this error in the logs
2024-06-25 19:58:28, Error CSI 0000000f (F) Error: ResolvePendingTransactions called after poqexec failure (call 1)
Status = STATUS_SHARING_VIOLATION, Operation = CreateFile, DiagString = [l:72{36}]"\??\C:\Windows\fonts\StaticCache.dat"

PeterJ · Jun 25, 2024

Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows.
After that, perform the instructions in message #6 again. You can skip step 1 & 2.

Luker · Jun 25, 2024

rebooted in to a Clean Boot state and when I first tried to run the extract and DISM I got the attached error 5

I redownloaded the msu file and extracted the msu and ran DISM again, attached screenshot
it asked for a reboot selected Yes and and failed installing on reboot and reverted the update.
attached the CBS and DISM log files

PeterJ · Jun 26, 2024

FRST Scan:

Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

Luker · Jun 27, 2024

Hi PeterJ

sorry but I can't run that tool, it gets picked up and removed by AV, can't disable the AV.

PeterJ · Jun 27, 2024

can't disable the AV.

Why not and what is the name of it ?
Provide a screenshot of the detection if possible.

Try this tool:
Download

MiniToolBox and save the file on your desktop.

Note: Save all your work and close all programs!
Rightclick "MiniToolBox" and select "Run as administrator".

If you see the startup message "Are you sure you want to continue?" select Yes.
Put a checkmark at Select All.
Click "Go".
When the scan is finished a log file with the name "MTB.txt" will appear on your desktop.
Attach this log file to your next reply.

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amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6

Luker

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PeterJ

Moderator, Windows Update Expert, Security Analyst

Luker

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PeterJ

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Luker

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PeterJ

Moderator, Windows Update Expert, Security Analyst

Luker

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Luker

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PeterJ

Moderator, Windows Update Expert, Security Analyst

Luker

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PeterJ

Moderator, Windows Update Expert, Security Analyst

Luker

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PeterJ

Moderator, Windows Update Expert, Security Analyst