Update refuses to download

Elig · Jul 16, 2024

I was recommended here because of broken servicing stack registration. My computer was tested and found clean, however the update still won't install. It repeatedly says "Retry" after a couple seconds of trying to download it.
Update name and download error-
2024-07 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5040442)
Download error - 0x80040154

xrobwx71 · Jul 16, 2024

Someone will be with you soon.

Maxstar · Jul 18, 2024

Hi,

Step 1. Upload a copy of the CBS folder

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

Step 2. Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Elig · Jul 18, 2024

I don't have the option to "send to" even when I look though "more options"

Maxstar · Jul 19, 2024

Mmm, that's strange. Please copy the CBS folder to your Desktop, ZIP this folder and attach it to your next reply along with the result of FRST.

Elig · Jul 19, 2024

Should I be glad it didn't download? the whole IT windows crash because of a faulty update or something. Should I refrain from updating my computer? I mean, i never got the blue screen because it refused to download.

Elig · Jul 20, 2024

Also can I use the microsoft update catalog? Will that work?

Maxstar · Jul 20, 2024

Hi,

That issue had nothing to do with Windows Update, it was an faulty file of Crowdstrike.

But without the CBS logs and the result of FRST I cannot help you further, so please provide the requested files.

Elig · Jul 20, 2024

does this work?

Maxstar · Jul 21, 2024

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

Elig · Jul 22, 2024

can you write more instructions about step 2? I don't know how to run a DISM command

Maxstar · Jul 23, 2024

Hi,

Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command and press enter.

Code:

DISM /online /cleanup-image /RestoreHealth

If it fails attach a new copy of the CBS logs like you did before.

Elig · Jul 24, 2024

im sorry what do you mean by start? what am I starting? where is the start button?

Maxstar · Jul 25, 2024

That's the blue (Windows) icon by the red arrow...

Elig · Jul 25, 2024

correct?

Maxstar · Jul 26, 2024

Rich (BB code):

2024-07-25 14:47:08, Error                 DISM   DISM Package Manager: PID=15176 TID=1248 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80040154)
2024-07-25 14:47:08, Info                  DISM   DISM Package Manager: PID=15176 TID=1248 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine

Hi,

Please attach the latest CBS logs.

Upload a copy of the CBS folder

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

Elig · Jul 28, 2024

Maxstar · Jul 29, 2024

Hi,

Step 1. Boot your computer in safe mode.

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Reboot the system in the normal mode and do the following.

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

Elig · Jul 29, 2024

listen ever since we started this process my laptop has started to lag to hell. Opening chrome lags now. Is there seriously no other way to do it than using these programs? I don't even know what these programs are doing to my computer, can you 100% verify that this is safe?

Maxstar · Jul 30, 2024

All the tools we use here are absolutely safe and reliable, and they are not the cause of any lags you are experiencing!
For now we've just tried to replace some registry values of an out-of-sync Servicing Stack, so this can never be the cause of the lag issues.

So please perform the steps in post #18 and post the result.

Update refuses to download

Member

Administrator

Windows Update Moderator, Security Analyst

Attachments

Member

Windows Update Moderator, Security Analyst

Member

Member

Windows Update Moderator, Security Analyst

Member

Attachments

Windows Update Moderator, Security Analyst

Attachments

Member

Attachments

Windows Update Moderator, Security Analyst

Member

Windows Update Moderator, Security Analyst

Member

Attachments

Windows Update Moderator, Security Analyst

Member

Attachments

Windows Update Moderator, Security Analyst

Attachments

Member

Windows Update Moderator, Security Analyst