[SOLVED] Server 2019 Updates Failing

mhpk0 · Jul 19, 2024

Step 1
Action: Run sfc /scannow
Result: Windows Resource Protection did not find any integrity violations.

Step 2
Action: Dism /Online /Cleanup-Image /RestoreHealth
Result: Error: 2 The system cannot find the file specified.

Step 3
Action: Run Component Scanner
Result: No corruptions were detected in the COMPONENTS hive. ComponentsScanner.txt attached.

Step 4
Action: Export CBS Folder
Result: CBS.zip attached.

mhpk0 · Jul 22, 2024

Anyone?

Maxstar · Jul 22, 2024

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

mhpk0 · Jul 22, 2024

The DISM /RestoreHealth completed successfully this time but the Windows Update still fails to install with the error: 0x800f0986

Maxstar · Jul 22, 2024

Rich (BB code):

2024-07-22 09:51:35, Info                  CSI    0000003a Hashes for file member [l:15]'bootmgr.exe.mui' do not match.
 Expected: {l:32 ml:4096 b:a6584fcc8177c5543a2a447d030c68ac3f43de2c0782b81db9a93a263ba9ce1d}.
 Actual: {l:32 b:3e8a7e5fbc14846582eb0da04fa4b7d94299951ed3b0b5c737946e6a773a8fa2}.
2024-07-22 09:51:35, Info                  CSI    00000046 Hashes for file member [l:10]'sppmig.dll' do not match.
 Expected: {l:32 ml:4096 b:789ea7ed91fa01e328a93acb2e86d5be654baa40d37793c91bc432bd9ea8e9ef}.
 Actual: {l:32 b:00fd1508c4bf8c27012798d3551b55e17ad807d06aff72453e36559d0ef582d1}.

Here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

mhpk0 · Jul 22, 2024

Thanks Maxstar, I am still getting the same error when running Windows Updates. Here are the updated files.

Maxstar · Jul 23, 2024

Hi,

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

mhpk0 · Jul 23, 2024

COMPONENTS.zip

Maxstar · Jul 23, 2024

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

mhpk0 · Jul 23, 2024

Windows Updates still failing with error 0x800f0986

Maxstar · Jul 23, 2024

Yes, but now it's the wow64 component which has been flagged.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

mhpk0 · Jul 23, 2024

Failed with error 0x8007371b

Maxstar · Jul 23, 2024

Export SBS (SideBySide) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file SideBySide (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

mhpk0 · Jul 23, 2024

Attached

Maxstar · Jul 23, 2024

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

mhpk0 · Jul 23, 2024

I was finally able to get Windows Updates to apply. Thank you so much for your time on this!

Maxstar · Jul 23, 2024

You're welcome. Glad to hear the issue has been resolved...

[SOLVED] Server 2019 Updates Failing

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Windows Update Moderator, Security Analyst