[SOLVED] Windows Server 2019 Standard - Cumulative Update Failure (KB5040340) 0x800f0983

hexc6669 · Aug 1, 2024

Hi,

I'm hoping you can help me with an ongoing issue I am having with Windows Updates.
My Windows 2019 Server (Standard) keeps failing for Cumulative Update KB5040340 with error 0x800f0983. I have already tried the following steps to fix it with no luck:

1. Windows Update Troubleshooter
2. SFC scan (did not find any integrity violations)
3. Windows Component reset (manual rename of catroot2 and Softwaredistribution folders, restart windows update, BITS and crypt services with CMD)
4. DISM Online repair/restorehealth (DISM Failed error 0xd0000034)
5. DISM Online repair/restorehealth with 2019 Std ISO as Source (/limited. Failed source not found. error 0x800f0983)

Please find ComponentScanner and CBS logs attached.

Please let me know if you need anything else.

Mike

Gary R · Aug 2, 2024

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
The file will likely be too large to upload here, if so please upload to a file sharing service.
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Please post me the link to the file

hexc6669 · Aug 2, 2024

Hi Gary,

COMPONENTS file attached

Gary R · Aug 2, 2024

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download SFCFix.exe and save it to your desktop.
Download the attachment SFCFix.zip and also save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply.

Next ...

Click Search button and type Command Prompt
From the results, right click on the Command Prompt icon, and select Run as administrator
A Command Window will open.
Copy paste the command below into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once DISM has finished running ...
- Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
If the file is too large, upload it to a file sharing service, and post me the link.
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

hexc6669 · Aug 2, 2024

Hi Gary,

Thank you Thank you! :)
After applying your fix, the DISM restore completed successfully!

And the update KB5040430 installed successfully too! :)

Seriously, I cant thank you enough.

Please see SFCFix and CBS logs attached.

Is there any documentation on how I can learn how to analyse and fix these issues myself?

Gary R · Aug 3, 2024

You're welcome, glad we could help.

Sadly we have no publicly available documentation for how to fully analyse and repair update problems, though we do have a course available for those who wish to learn so that they can help in the forums.

Learn How to Fix Windows Update: The Sysnative Windows Update Academy

I don't know whether we're presently taking on new students though.

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[SOLVED] Windows Server 2019 Standard - Cumulative Update Failure (KB5040340) 0x800f0983

hexc6669

Member

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Gary R

Forum Moderator, Security Analyst, Windows Update Analyst

hexc6669

Member

Attachments

Gary R

Forum Moderator, Security Analyst, Windows Update Analyst

Attachments

hexc6669

Member

Attachments

Gary R

Forum Moderator, Security Analyst, Windows Update Analyst