Windows 10 Enterprise for Virtual Desktops 22H2 19045.4170 update KB5040525 fails, Error (0x800f0831)

Ctech · Aug 2, 2024

Having issues with Windows update failing to install repeatedly.
Attempted DISM/SFC repairs to no avail.

I have attached the Components scanner text file and CBS.zip file.

Your help is greatly appreciated to determine if this can be resolved.
Thank you for your assistance with this matter.

Ctech · Aug 7, 2024

@Maxstar are you able to help me please? Your assistance is greatly appreciated

Maxstar · Aug 8, 2024

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

Ctech · Aug 12, 2024

Hi @Maxstar

The SFCFix.txt file is attached.

The DISM command completed successfully with the following output results.

"[==========================100.0%==========================] The restore operation completed successfully."
"The operation completed successfully."

Ctech · Aug 12, 2024

I did attempt to update as a next step. The update attempt has failed and I have attached a new copy of the CBS logs.

Thank you!

Maxstar · Aug 13, 2024

Hi,

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Ctech · Aug 13, 2024

Hi @Maxstar

The components.zip file has been uploaded.

Thank you!

Ctech · Aug 16, 2024

Hi @Maxstar

Any updates?

Maxstar · Aug 19, 2024

Hi,

Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:5031445

Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

Ctech · Aug 20, 2024

Hi @Maxstar,

I received a message stating the update KB5031445 is not installed on this computer. Included a screenshot for you.

Maxstar · Aug 21, 2024

Hi,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB5031445

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

Ctech · Aug 21, 2024

Hi @Maxstar,

I have attached the SearchReg.txt file as an attachment.

Thank you!

Maxstar · Aug 21, 2024

Follow these instructions to install an update with DISM.

Open the Start menu of Windows and type CMD.
When you see Command Prompt on the list, select the option Run as administrator.
Copy and paste the following command into it, and press enter. (Leave the CMD window open!)

Code:

MD C:\WUTemp

Now, download the following update (KB5031445) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
Downloadlink: KB5031445

Copy and paste the following commands one at a time into the command prompt and press enter after each.

Code:

CD C:\WUTemp
EXPAND.exe windows10.0-kb5031445-x64_418ef5fcb1d37c436c0f455324424d23b1cd3c83.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5031445-x64.cab

Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

Ctech · Aug 21, 2024

Hi @Maxstar,

I have included a screenshot of the command prompt window with the latest results.

Thank you!

Maxstar · Aug 21, 2024

Hi,

Please provide the latest CBS logs.

Upload a copy of the CBS folder

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

Ctech · Aug 21, 2024

Hi @Maxstar,

I have attached the latest CBS.zip folder to this message.

Thank you!

Maxstar · Aug 22, 2024

Hi,

Please upload a new copy of the COMPONENTS hive.

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Ctech · Aug 22, 2024

Hi @Maxstar,

I have attached the latest COMPONENTS.zip folder to this message.

Thank you!

Maxstar · Aug 23, 2024

Hi,

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.

Code:

dir /s /a %systemroot%\WinSxS\amd64_dual_xusb22.inf_31bf3856ad364e35_10.0.19041.1_none_06db87eae10b8df5 > "%userprofile%\Desktop\Dirlist.txt"

Ctech · Aug 23, 2024

Hi @Maxstar,

I have attached the Dirlist.txt file to this message.

Thank you!

Windows 10 Enterprise for Virtual Desktops 22H2 19045.4170 update KB5040525 fails, Error (0x800f0831)

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