[SOLVED] RDS Windows Server 2022 / CU Updates will not install / Error 0x8007007e

Tyzzara · Jul 20, 2024

I am an administrator for multiple sites / servers.

Currently I have two RDS Windows Server 2022 deployments. I am unable to get either to run CU updates. (two different clients / sites). Both servers are VM deployments running under HYPER-V management. Bare metal hosts are the same running Windows Server 2022.

Both systems return the same error 0x8007007e.

As per instructions prior to posting I have done the following today:

- Step #1 - Run SFC Scan

- Step #2 - Run SURT/DISM

- Step #3 - Run ComponentsScanner

- Step #4 - Export CBS Folder

Here is a link for attached files:

https://wetransfer.com/downloads/5559613078ad54659c5c412fc6a90bf320240720185103/b65082156c697cd766945da1bb40f60520240720185103/5494bd

I am stuck at a brick wall here.

Please advise as able.

Maxstar · Jul 24, 2024

Hi and welcome to Sysnative,

Which security software is installed on this server, Malwarebytes?

Tyzzara · Jul 24, 2024

Yes. Nebula Agent.

Maxstar · Jul 24, 2024

Rich (BB code):

2024-07-20 11:53:45, Info                  CSI    000006e8   0: RM locking process: [l:15 ml:16]'MBEndpointAgent', app type: 3, app name: 'Malwarebytes Endpoint Agent', svc name: 'MBEndpointAgent', restartable: true
2024-07-20 11:53:45, Error                 CSI    000006e9@2024/7/20:17:53:45.359 (F) onecore\base\wcp\telemetry\default\wcptracelogging.cpp(56): Error STATUS_ACCESS_DENIED originated in function OpenProcessSafe expression: NtOpenProcess( &Handle, (0x0400), &ObjAttributes, &ClientId)
[gle=0x80004005]

Are you able to disable Malwarebytes and their services temporarily?

https://support.threatdown.com/hc/e...eal-Time-Protection-to-avoid-server-conflicts
https://support.threatdown.com/hc/en-us/articles/4413799100435-Uninstall-endpoints-in-Nebula

Tyzzara · Jul 24, 2024

I had previously tried this. However, I will do so again this evening and report back here. I will remove the agent completely if necessary and give it a shot.

Maxstar · Jul 24, 2024

Great, let me know the result.

Tyzzara · Aug 29, 2024

Maxstar said:
Great, let me know the result.

I had to remove the client. Exclusions alone would not do it.

This worked. Thank you so much for your assistance.

Note: It only happens on Server 2022 RDS machines and none of the other servers. I have no idea why.

Thanks again!

Maxstar · Aug 29, 2024

Hi,

You're welcome. Thanks for letting us know removing the client was the solution in this case, so I will mark this thread as solved...

Maxstar · Aug 29, 2024

P.s.

I've started a thread at Malwarebytes Forums for more information about this issue: Windows Server 2022 Update Issue Error STATUS_ACCESS_DENIED?
If the issue still persists with the next cumulative update I would suggest to contact Malwarebytes support using the following link: https://support.threatdown.com/hc/en-us/p/nebula_support

Tyzzara · Sep 5, 2024

Any updates on this specific issue?

Maxstar · Sep 6, 2024

Hi,

No I haven't heard anything yet, so if you're still having issues I would contact Malwarebytes Business Support / Chat...

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[SOLVED] RDS Windows Server 2022 / CU Updates will not install / Error 0x8007007e

Tyzzara

Member

- Step #1 - Run SFC Scan

- Step #2 - Run SURT/DISM

- Step #3 - Run ComponentsScanner

- Step #4 - Export CBS Folder

Maxstar

Windows Update Moderator, Security Analyst

Tyzzara

Member

Maxstar

Windows Update Moderator, Security Analyst

Tyzzara

Member

Maxstar

Windows Update Moderator, Security Analyst

Tyzzara

Member

Maxstar

Windows Update Moderator, Security Analyst

Maxstar

Windows Update Moderator, Security Analyst

Tyzzara

Member

Maxstar

Windows Update Moderator, Security Analyst

[SOLVED] RDS Windows Server 2022 / CU Updates will not install / Error 0x8007007e

Member

- Step #1 - Run SFC Scan​

- Step #2 - Run SURT/DISM​

- Step #3 - Run ComponentsScanner​

- Step #4 - Export CBS Folder​

Windows Update Moderator, Security Analyst

Member

Windows Update Moderator, Security Analyst

Member

Windows Update Moderator, Security Analyst

Member

Windows Update Moderator, Security Analyst

Windows Update Moderator, Security Analyst

Member

Windows Update Moderator, Security Analyst

- Step #1 - Run SFC Scan

- Step #2 - Run SURT/DISM

- Step #3 - Run ComponentsScanner

- Step #4 - Export CBS Folder