microsoft office - click cell issue

[ramesh help]

Link Video

Hi. I have having this issue back to back lately. I had posted into virus forum & it was clean. I had also reinstalled microsoft office whole package clean & removed old. latest updated. Example when clicking A1, it wont click any cell or will jump to random c3. if u click c4, it might jump again to j10. it happens to all sheets & various files.

 

[xrobwx71]

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The above is for Sysnative Staff.

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@ramesh help
What does the error pop up state?

 

[ramesh help]

Free Automated Malware Analysis Service - powered by Falcon Sandbox (scan of link)

The above is for Sysnative Staff.

---

@ramesh help
What does the error pop up state?

hi, most times there is no error. but what u say u in the video it says "theres data" behind if i recalled. but there isnt any data. its empty cells actually.

 

[ramesh help]

New video uploaded same issue. Even brand new sheet

Click Here

 

[ramesh help]

xrobwx71 @xrobwx71​

any update?​

 

[xrobwx71]

The video isn't available.

 

[Maxstar]

@xrobwx71 and @JSntgRvr FYI: [SOLVED] - Windows Resource Protection found corrupted files

In addition to the above thread and your previous thread at BC, could you please do the following for us as well - to troubleshoot this issue?

1. Start Excel in safe mode: open the RUN dialog window by pressing the WIN key + R and start Excel with the following command Excel /safe. Still the same cell jump issue?
2. Start Excel in te normal mode and go to > Options > Add-ins and take a screenshot of this window to look at all the installed Add-ins.
3. In the same window (Add-ins) select under Manage: "COM Add-ins" and click on the Go button and take a screenshot of this window as well.
4. Right click the (sheet) tab below in any Excel-sheet and select view code from the menu, do you see any VBA code there?

 

[ramesh help]

@xrobwx71 and @JSntgRvr FYI: [SOLVED] - Windows Resource Protection found corrupted files

In addition to the above thread and your previous thread at BC, could you please do the following for us as well - to troubleshoot this issue?

1. Start Excel in safe mode: open the RUN dialog window by pressing the WIN key + R and start Excel with the following command Excel /safe. Still the same cell jump issue?
2. Start Excel in te normal mode and go to > Options > Add-ins and take a screenshot of this window to look at all the installed Add-ins.
3. In the same window (Add-ins) select under Manage: "COM Add-ins" and click on the Go button and take a screenshot of this window as well.
4. Right click the (sheet) tab below in any Excel-sheet and select view code from the menu, do you see any VBA code there?

1) yes same
2) attached
3) attached
4) no code cuz i dont use vba codes either. i created new sheet also same

 

[Maxstar]

The PDFMakerOffice is a part of Adobe Acrobat, is this a legal version? If not please uninstall Adobe Acrobat and remove the Add-in to see what happens.
-> (Adobe Acrobat (64-bit) (HKLM\...\{AC76BA86-1033-1033-7760-BC15014EA700}) (Version: 24.002.20991 - Adobe)

 

[ramesh help]

The video isn't available.

The PDFMakerOffice is a part of Adobe Acrobat, is this a legal version? If not please uninstall Adobe Acrobat and remove the Add-in to see what happens.
-> (Adobe Acrobat (64-bit) (HKLM\...\{AC76BA86-1033-1033-7760-BC15014EA700}) (Version: 24.002.20991 - Adobe)

Removed in add-in for adobe + inquire. but it was never "ticked / i assumed not "Active"

adobe acrobat is free version from direct website.

 

[Maxstar]

Please start the computer in safe mode to see if you have the same issue, just to rule out some things.