Potential windows update database error detected

highlandbull · Aug 8, 2024

Hello,
I am having issues with updating one of my servers. Dism and sfc scan works, but no update. When I run windows update trouble shooter I get "Potential windows update database error detected" i have tried to fix it via troubleshooter but fails to fix it.

Any advice is hugely appreciated.
I have attached the cbs and component scanner results below.

Maxstar · Aug 14, 2024

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

highlandbull · Aug 20, 2024

Hi,
I have run the SFCFix but still get the below.

Maxstar · Aug 20, 2024

Hi,

Please attach the latest CBS logs, as well as the result of SFXFix to see if the fix completed successfully.

highlandbull · Sep 6, 2024

Hi see attached:

Maxstar · Sep 6, 2024

Hi,

Verify the catalog database by using Esentutl

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
Copy and paste the following commands one at a time into the command prompt and press enter after each.

Code:

net stop cryptsvc
esentutl /g %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
net start cryptsvc

Take a screenshot of the command prompt window and paste it into your next reply.

highlandbull · Sep 6, 2024

Here you go:

Maxstar · Sep 6, 2024

Please attempt to update again but don't use the WU troubleshooter or other tools. When the update fails provide a new copy of the CBS logs and the following log file.

Export the Windows Update log

Right-click on the Start button and click Windows PowerShell (Admin).
Copy and paste the following command into it, press enter afterwards

Code:

Get-WindowsUpdateLog

Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
Attach the logfile WindowsUpdate.log to your next reply.

highlandbull · Sep 9, 2024

When i run Get-windowsupdatelog i get this error:

Thanks

Maxstar · Sep 9, 2024

Maxstar said:
When the update fails provide a new copy of the CBS logs

Please provide the CBS logs as well, we can fix this issue with the Windows Update log later.

highlandbull · Wednesday at 3:19 AM

Hi attached is the CBS.

Thanks

Maxstar · Wednesday at 3:28 AM

Hi,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
If for some reason the tool needs a restart, please make sure you let the system restart normally.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

highlandbull · Wednesday at 11:34 AM

As attached

Maxstar · Wednesday at 11:44 AM

Rich (BB code):

========= ren %SystemRoot%\System32\catroot2 Catroot2.old =========

Access is denied.

Please open an elevated prompt and run the following command and post the result.

Code:

icacls "C:\Windows\System32\Catroot2\*" /T /Q /C /RESET

highlandbull · Wednesday at 11:46 AM

Maxstar · Wednesday at 11:49 AM

Please run this command again and post the result:

Code:

ren %SystemRoot%\System32\catroot2 Catroot2.old

highlandbull · Thursday at 4:43 AM

See attached, when i go to system32 I can see the catroot2 folder.

Maxstar · Thursday at 4:45 AM

Could you please attach a screenshot of the System32 and Catroot2 folder, and are you able to open that folder?

highlandbull · Thursday at 4:51 AM

As attached, and yes I can open the folder.

Thanks

Maxstar · Thursday at 4:53 AM

Please try to rename this folder manually to catroot2.old and post the result.

Potential windows update database error detected

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Windows Update Moderator, Security Analyst

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