Hello and welcome.
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
- Download SURT for your system. (Windows 7 SP1 x86)
- Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
- On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
- Attach this log to your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)