Windows Server 2016 - unable to install updates since 2024-03 CU

[KGSupport]

Hi there,

Windows Server 2019 OS Build 17763.5579

Unable to install any CU.

I have run through the recommended steps and have also tried DISM /Online /Cleanup-Image /RestoreHealth /Source:\\server\c$\Windows\WinSxS\ /LimitAccess but it comes back with:
(the source is accessible through Explorer)



Attempted manual install of:

2024-04 Cumulative Update for Windows Server 2019 for x64-based Systems (KB5036896) – failed

2024-02 Cumulative Update for Windows Server 2019 for x64-based Systems (KB5034768) – not applicable to this computer

2024-03 Cumulative Update for Windows Server 2019 for x64-based Systems (KB5037425) – already installed

2021-08 Servicing Stack Update for Windows Server 2019 for x64-based Systems (KB5005112) (pre-req for LCU’s) – worked!

2024-04 Cumulative Update for Windows Server 2019 for x64-based Systems (KB5036896) retry after KB5005112 - failed

2024-09 Cumulative Update for Windows Server 2019 for x64-based Systems (KB5043050) – failed


Please see attached files.

Any help would be very much appreciated!

Many thanks.

 

[Maxstar]

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[KGSupport]

Hi Maxstar,

Thanks for your reply. It's not letting me access so I'll arrange a reboot (it's a production server) and upload ASAP.

In the meantime, some information that may help...

One of my colleges has been doing a bit more research and it seems like there is an issue with this file:

amd64_microsoft-windows-d..services-core-files_31bf3856ad364e35_10.0.17763.5933_none_dd3a1ad1f8fa3cd2\r\ntdskcc.dll

The reason it can’t fix it, is that the sources we’re using as a replacement (other Server 2019 etc) don’t have this file.

They all have other versions, one version higher, one version lower, but not build 5933.

 

[Maxstar]

Hi,

I don't see any issues for that component in the CBS log, only the following error!

2024-10-07 12:57:16, Error                 CSI    00000011 (F) Hydration failed for component Microsoft-Windows-CertificateServices-certocm-dll, version 10.0.17763.5696, arch x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} on file certocm.dll with NTSTATUS -2146498170[gle=0x80004005]
2024-10-07 12:57:16, Error                 CSI    00000012@2024/10/7:01:57:16.571 (F) Attempting to mark store corrupt with category [l:18 ml:19]'CorruptPayloadFile'[gle=0x80004005]
2024-10-07 12:57:16, Info                  CSI    00000013 Hashes for file member [l:11]'certocm.dll' do not match.
 Expected: {l:32 ml:4096 b:93baac0285e659760bc4245df5d53d82caea1f8822c856a9e31602227e6ce66d}.
 Actual: {l:32 b:c049005c379edfb9ff38a12983cc73f8517fad0e354a06bbb4509a74ac249770}.