Help with troubleshooting power issue (11 23H2 HP Laptop)

D

dbdan22

Contributor
Joined
Jun 6, 2017
Posts
179
Hi,

I have a brand new HP Envy 17.3 inch Laptop PC 17-da0000.

It came with Windows 11 Home, so I partitioned the hard drive and installed a fresh copy of Win 11 Pro 23H2. Licensed, updated and everything.

But hardware drivers are a problem. I have 25+ years of experience with Dell, where updating drivers with Dell Command Update is a breeze. HP? Not so much.

When I do a hardware detection, it keeps giving me the complete list of drivers even when I know that most of them have already been updated. I know I got the important ones – Display, Wi-Fi, Bluetooth, BIOS, but there may still be some yet to be updated. Device Manager is clean though, nothing flagged, all devices present and accounted for.

Which brings me to the problem…

Every 3 to 8 minutes I get a flurry of about a dozen System event log informationals:

Log Name: System
Source: Microsoft-Windows-UserModePowerService
Date: 10/26/2024 11:56:31 AM
Event ID: 12
Task Category: (10)
Level: Information
Keywords:
User: SYSTEM
Computer: DANHPNEW
Description:
Process C:\Windows\System32\WUDFHost.exe (process ID:2680) reset policy scheme from {381b4222-f694-41f0-9685-ff5bb260df2e} to {381b4222-f694-41f0-9685-ff5bb260df2e}

Literally thousands of them over time. The ridiculous thing is, the UID’s are the same: {381b4222-f694-41f0-9685-ff5bb260df2e}

I didn't really notice it until yesterday, when the laptop crashed for the first time, when it should have gone to sleep. Come to think of it, the laptop refuses to go to sleep. I walk away for a few hours, come back, and it’s still on. Which makes sense given the error message.

I’ve Googled this and most of what I’ve seen is HP (or Dell) pointing their finger at Intel and vice versa. And Microsoft blames both. And the usual “do a clean restart and enable services one at a time”. Yeah, right, that should take awhile given how many services there are.

I guess what I’m asking is not that someone fix it for me, but just help me to understand what’s going on.

What is UserModePowerService and what is it trying to do? And what about Intel Dynamic Tuning Technology Intel® Dynamic Tuning Technology (Intel® DTT) User Guide which seems to be implicated in this mess?

Any insight re: how to go about troubleshooting this would be greatly appreciated.

Thanks in advance.
 
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Yes, got the BIOS. As I stated in my post, getting drivers from the HP site is a bit of a pain, because it keeps listing ALL the drivers, even ones that I know I already updated, unlike Dell Command Update which only lists drivers that need to be updated. So I'm not sure if I got all of them. I do know that when I go to Intel Driver Update, which works the same way Dell does, it says everything is up to date.
 
And the purpose of this exercise is to do... what?

Back to drivers. So the first mistake I made is to use the Online Browser based HP Support Assistant. It sucks. I switched to the Installed version. And it states, "You're up to date with software and drivers".
 
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xrobwx71 said:
Isn't it apparent? Process of elimination.
Click to expand...
Yes. But elimination of what?

I guess my approach is different. I'd first try to figure out what the error message is and what it's trying to say, and use that to target the approach. Rifle with high powered scope vs. buckshot, in other words.
 
Well that info's in the event log message.

Log Name: System
Source: Microsoft-Windows-UserModePowerService
Date: 10/26/2024 11:56:31 AM
Event ID: 12
Task Category: (10)
Level: Information
Keywords:
User: SYSTEM
Computer: DANHPNEW
Description:
Process C:\Windows\System32\WUDFHost.exe (process ID:2680) reset policy scheme from {381b4222-f694-41f0-9685-ff5bb260df2e} to {381b4222-f694-41f0-9685-ff5bb260df2e}

I know who's doing it, I just don't know why.

By the way, {381b4222-f694-41f0-9685-ff5bb260df2e} is the UID for the Balanced power plan

I reset that back to default settings (it's something like 3 minutes for a laptop, I had increased it).

Now the screen goes blank on schedule, but it's still logging tons of events.
 
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