[SOLVED] Problem IIS Web Server role (0x80073701) installing [Windows Server 2019 Standard

[palmiqmarcio]

Hello.

I am having trouble adding new features for IIS Web Server. I've attached the files requested.

I've tried uninstalling both KB5001342 and KB5036896 with command"wusa /uninstall /kb" and I get a pop up saying the aren't installed. When trying to install KB5036896 Y get a not compatible pop up. I haven't tried installing KB5001342 due to not being able to find it.

 

[Windows Update Bot]

Hi @palmiqmarcio,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB5001342

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[palmiqmarcio]

Hi Maxstar,

I appreciate the prompt response. I have attached the requested txt file.


Best,

 

[Maxstar]

Hi,

Step 1. Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

Step 2. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 3. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[palmiqmarcio]

Hi Maxstar,

I've attached the requested files. I ran the DISM command and it finished successfully.

Best,

 

[Maxstar]

Hi,

Please try to install the IIS role again and post the result. If it fails attach a new copy of the CBS logs.

 

[palmiqmarcio]

Hello,

It worked. Thanks for your assistance.

Best,

 

[Maxstar]

Hi,

You're welcome. Glad to hear the issue has been resolved...