[SOLVED] Windows Server 2019 failing with 0x800f0983 installing CU 2024-10 (KB5044277)

[kannegieter]

Hello everyone,

I have a Windows Server 2019 VM which has started throwing an 0x800f0983 error. I've been trying to get it repaired or attempting to make sense of the CBS/DISM logs, eventually finding this forum as part of diving down that rabbit hole. Hopefully someone here could help me out.

Last week I've tried a number of things, all to no avail:
- cleaning up and restarting old Windows Update services and files
- sfc /scannow
- dism /Online /Cleanup-Image /RestoreHealth
- dism repair referencing a similar server on the network
- unpacking the *.wsu and try to install it manually through dism

For tonight I've tried keeping it more streamlined for logging purposes, but it's unfortunately giving me the same error. Running the sfc and dism commands gives me the following results:

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\Windows\system32>dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.5830

Image Version: 10.0.17763.6293

[==========================100.0%==========================]
Error: 0x80244022

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

I've added the logs for CBS, ComponentsScanner and DISM (just in case).

I hope anyone can help me with some percussive maintenance on this machine! Thanks in advance everyone!

 

[Windows Update Bot]

Hi @kannegieter,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[kannegieter]

Thanks Maxstar! After performing both steps (and a temporary firewall rule which fixes a dism error I had before) I've been able to get the update installed on the machine. I've added the SFCFix.txt anyway, just in case you wanted it.

 

[Maxstar]

Hi,

You're welcome. Glad to hear the issue has been resolved...