[SOLVED] Cumulative update on Windows Server 2016 fail since august to now (KBKB5044293)

H

Hector Dubreuil

Member
Joined
Oct 28, 2024
Posts
16
Hello Sysnative community!
I need a big hand with updating a windows server 2016. It's been several months now that cumulative updates can't install.
Despite several attempts, I get the same message every time after reboot “we couldn't complete the update (...)”.
Unfortunately, the latest cumulative update (KB5044293) is no exception.
The SFC command doesn't return any errors.
On the other hand, the DISM/RestoreHealth command gives an error 1734 - The array bounds are invalid. But I'm not skilled enough to find the root cause.
Could you please take a look at the logs and let me know if there are any options for solving the problem?
Any support would be greatly appreciated.
Thank you !
Hector
 

Attachments

Hi @Hector Dubreuil,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Rich (BB code): 
2024-11-01 01:54:36, Info                  CSI    00000007 Hashes for file member \SystemRoot\WinSxS\amd64_dual_tpm.inf_31bf3856ad364e35_10.0.14393.6897_none_94da0e10ee2796cc\tpm.sys do not match actual file [l:7]'tpm.sys' :
  Found: {l:32 NeoxUmcZQQ8yt4/scDBcQe7kw0AeNKM+f9QOoKAbVrw=} Expected: {l:32 ZB7ZGlnLsngpg8mgC8pVid7qMQFGpXAStT10+RCMWZo=}

Hi,

Step 1. Download
67139f7e69a58-SFCFix-ico.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
67139f52b3c1e-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Hi Maxstar,
Thanks for your reply!
I've just attached the file SFCFix.txt
The DSIM /RestoreHealth command completed without error.

RestoreHealth.webp
Do I need to repeat the update now ?
Thanks again!
Hector
 

Attachments

Hi,

Yes, please attempt to update. If it fails attach a new copy of the CBS logs.
 
Hi Maxstar,
The update generated the same error message during installation: “We couldn't complete the updates...”.
The new CBS logs are attached.
Thanks again for your advice.
Hector
 

Attachments

Rich (BB code): 
2024-11-11 23:21:28, Error      [0x01805b] CSI    00000453 (F) Failed execution of queue item Installer: Network Drivers ({a111f280-5923-47c0-9a68-d0bafb577901}) with HRESULT 800106d9 [Error,Facility=(0001),Code=1753 (0x06d9)].  Failure will be ignored: The failure was encountered during rollback; installer is reliable[gle=0x80004005]

Hi,

Open an elevated command prompt, run he following command and attach services.txt to your next post.
Code: 
WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"
 
Hi,

Open an elevated command prompt, run he following commands and copy paste the result in our next post.
Code: 
sc start NetSetupSvc
...wait a few seconds and run the following commands.
Code: 
sc query NetSetupSvc
sc qc NetSetupSvc
 
This service cannot be started, which security software is installed on this server?
 
No, please do the following first.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Hi,

Great, please attempt to update again. If it fails attach a new copy of the CBS logs.
 
Hi,

Provide the profile information of this server.
  • Click the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
    Copy and paste the following commands one at a time into the command prompt and press enter after each.
    Code: 
    reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > "%userprofile%\desktop\ProfileList.txt"
reg query "HKEY_USERS" >> "%userprofile%\desktop\ProfileList.txt"
  • These commands will collect the System and Application logs and create ProfileList.txt on your Desktop.
  • Attach this file in your next reply.
 
Hi,

Rich (BB code): 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-3355866250-1576717293-1000092672-1135
    ProfileImagePath    REG_EXPAND_SZ    C:\Users\sidexis4service

Does this account look familiar to you, it seems this account is used by an specific software package?
 
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