Windows Server 2012 failed update

[sylar60000]

Note: This is a different device

Troubleshooting done:
I have a script that automates all troubleshooting on this url
Additional resources for Windows Update - Windows Client

Action taken:
- run sfc /scannow
- run DISM.exe /online /cleanup-image /restorehealth
- Method on installing the .msu:
expand -f:* "windows8-rt-kb5031442-x64_8640559abcd2c9eb5e6e329cb2765f854c7b255c.msu" C:\Temp\
dism.exe /online /add-package /packagepath:"Windows8-RT-KB5031442-x64.cab" /quiet /norestart /logpath:"C:\Temp\dism.log"
- Also tried to just run the .msu
- both are failing

 

[Windows Update Bot]

Hi @sylar60000,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[PeterJ]

Hello and welcome,

The log contains this error:

2024-11-07 19:30:37, Error CSI 0000007f@2024/11/8:03:30:37.488 (F) base\wcp\plugins\bfsvc\bfsvc.cpp(218): Error HRESULT_FROM_WIN32(ERROR_DISK_FULL) originated in function Windows::WCP::Bfsvc::BasicInstaller::Install expression: HRESULT_FROM_WIN32(GetLastError())

Do you have enough free disk space on the system drive ?

 

[sylar60000]

Yes, there are 15GB free space on the drive

 

[PeterJ]

ChkDsk Scan

• Right-click the Start button and click Commandprompt (Run as administrator).
• A window appears. Typ CHKDSK and press the enter key.
• Wait until CHKDSK is finished.
  
• Download ListChkdskResult.zip by SleepyDude and extract it to your desktop.
• Rightclick
  
  ListChkdskResult.exe and click Run as administrator. On completion the tool will save a textfile called ListChkdskResult.txt on your desktop.
• Attach this text file to your next reply.

 

[sylar60000]

please see attached

 

[PeterJ]

Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[sylar60000]

please see attached

 

[PeterJ]

It looks like the scan didn't find a problem. Is that right ?

 

[sylar60000]

correct

 

[PeterJ]

Great.
Install KB5031442 again using the instructions below.

Install Update with DISM

1. Download the update MSU here: https://catalog.s.download.windowsu..._8640559abcd2c9eb5e6e329cb2765f854c7b255c.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand windows8-rt-kb5031442-x64_8640559abcd2c9eb5e6e329cb2765f854c7b255c.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows8-rt-kb5031442-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
7. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log