Unable to Activate Server 2019 from Eval

[Tones]

Hi guys
I have a physical and 2 VM servers. We installed the EVAL to test and then purchased a key to upgrade. It worked on the physical and one VM, fails on 2nd VM. All 3 are Server 2019 Standards

Purchased a license key, ran command (replacing with valid key)
DISM /online /Set-Edition:ServerStandard /ProductKey:xxxxx-xxxxx-xxxxx-xxxxx-xxxxx /AcceptEula

and get Error: 0x800f0831
This error seems to be related to missing or corrupt update files, but not sure.

Tried all kinds of troubleshooting including removing from domain and rerunning update checks and fixes etc.

Thanks in advance

Tones

 

[Windows Update Bot]

Hi @Tones,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Tones]

Hi Guys, wondering if anyone had a chance to look at this one yet? I know you guys are busy from looking at the requests from other users.

Appreciate the assistance

Tones

 

[Tones]

Still looking for assistance please

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Tones]

@Maxstar Thank you so much for looking at this, greatly appreciated.
Ran SFC and attached log file, i did notice errors in the cmd prompt when it was running but dont see mention of that in the log.
Did as you suggested and re ran dism and it was successful.
C:\Windows\system32>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.5830

Image Version: 10.0.17763.6532

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.


Should i now re try the cmd to upgrade? or is there more you want to look at / troubleshoot?

 

[Tones]

While i was waiting I did run the upgrade cmd and it failed with a new error - 14801

DISM /online /Set-Edition:ServerStandard /ProductKey: XXXX-XXXX-XXXXX-XXXX-XXXX /AcceptEula

I have also attached the dism log in case its useful.