Updates failed since KB5036899 on windows server 2016.

[Dr Phil]

Hello,

Since March KB5036899 we've not been able to install the Cumulative's updates on windows server 2016.

Both commands sfc /scannow and Dism /Online /Cleanup-Image /RestoreHealth failed.

Can you help me?

Thanks

 

[Windows Update Bot]

Hi @Dr Phil,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[PeterJ]

Hello and welcome,

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

 

[Dr Phil]

Hello Peter,

Here's the link for component's file COMPONENTS.zip

Thanks

 

[PeterJ]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Attach that file to your next reply.

 

[Dr Phil]

Hello Peter,

Here's the file

Thanks

 

[PeterJ]

Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[Dr Phil]

Hello Peter,

Here's the file

Thanks

 

[PeterJ]

Copy the file C:\Windows\Logs\DISM\dism.log to your desktop.
Zip the copied file and attach the zipped dism.log to your next reply.

 

[Dr Phil]

Hello Peter,

Here's the file

Thanks

 

[PeterJ]

Copy the file C:\Windows\Logs\CBS\cbs.log again to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[Dr Phil]

Hello Peter,

Here's the file

Thanks

 

[PeterJ]

Export registry as hive

• Click on the Start button and in the search box, type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  
  
• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.

 

[Dr Phil]

Hello Peter,

Here's the file

Thanks

 

[PeterJ]

DISM /CheckHealth Scan

1. Right-click the Start button and select Command Prompt (Administrator)
2. If you get a popup about UserAccountControl, allow the program to run.
3. When command prompt opens, copy and paste the following commands into it, press enter after each.
   

   Dism /Online /Cleanup-Image /CheckHealth

   Wait for this to finish before you continue
   
   Provide a screenshot of the result.

 

[Dr Phil]

Hello Peter,

Here's the screenshot

Thanks

 

[PeterJ]

DISM /RestoreHealth

1. Right-click the Start button and select Command Prompt (Administrator)
2. If you get a popup about UserAccountControl, allow the program to run.
3. When command prompt opens, copy and paste the following commands into it, press enter after each.
   

   Dism /Online /Cleanup-Image /RestoreHealth

   Wait for this to finish before you continue
   
   Provide a screenshot of the result.

 

[Dr Phil]

Hello Peter,

Here's the screenshot

Thanks

 

[PeterJ]

Copy the files C:\Windows\Logs\CBS\cbs.log and C:\Windows\Logs\DISM\dism.log to your desktop.
Zip the copied files and attach the zipfile to your next reply.

 

[Dr Phil]

Hello Peter,

Here's the file

Thanks