Windows 10 - runs very slowly

[qba91]

I have a problem with Windows 10 on Dell XPS 15 9560. Everything seems to work but you have to wait a moment for a response, as if in slow motion and the mouse cursor can freeze. After clicking I have to wait a moment for the action to take place.
I have Norton 360 Delux antivirus but for 3 years now, although it is partition c with 274GB there is 20GB left.
About a month ago I changed the thermal paste on the processor and graphics to the Honeywell PTM7950 thermopad - supposedly not from Ali.. but I am not sure if it is original, it is hard to detect.
I am afraid that the PCIe NvMe SSD hard drive may have been damaged because the battery is damaged and the laptop sometimes suddenly turned off unexpectedly.
Diagnostics:
I did a RAM test - ok
I did a CHKDSK /F /R /X memory test supposedly no problems.
CPU temperature while watching YT HD max 52*C (min 40*C)
I ran cCleaner but I didn't fix the issue with this tool, I prefer to ask here first

Laptop: Dell XPS 15 9560
CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz
RAM: 16.0 GB
HDD: PC300 NVMe SK hynix 512GB

 

[Corday]

Do not try to use cCleaner Registry Cleaner. It's not your answer (or IMO, anybody's). Delete Norton and use Windows Security. This alone might solve your problem. It's been the answer since Windows 10 first appeared.

 

[DR M]

Hello, qba91.

FRST is a tool that will help us to see what is happening in your system.

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your antivirus software detects the tool as malicious, it’s safe to allow FRST to run. It is a false-positive detection.

If English is not your primary language, right click on FRST.exe/FRST64.exe and rename to FRSTEnglish.exe/FRST64English.exe

• Double-click the FRST icon to run the tool. When the tool opens click Yes to disclaimer.
• Press Scan button and wait for a while.
• The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
• Please attach the content of these two logs in your next reply.

 

[qba91]

Thanks. Ok Done:

 

[DR M]

Hi.

Thanks for your patience. I would like to let you know that I didn't forget about your topic. The last days, however, were extremely busy for me. Thus, I'll review your logs by tomorrow.

Meanwhile, read the basic guidelines for the procedure we are going to follow:


1. Always ask before acting. Do not continue if you are not sure, or if something unexpected happens!

2. Do not run any tools unless instructed to do so. Also, do not uninstall or install any software during the procedure, unless I ask you to do so.

3. Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Having such programs installed, is the easiest way to get infected. Thus, no need to clean the computer, since, soon or later, it will get infected again. If you have such programs, please uninstall them now, before we start the cleaning procedure.

4. If your computer seems to start working normally, don't abandon the topic. Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.

5. You have to reply to my posts within 3 days. If you need some additional time, just let me know. Otherwise, I will leave the topic due to lack of feedback. If you are able, I would request you to check this thread at least once per day so that we can resolve your issues effectively and efficiently.

6. Logs from malware diagnostic or removal programs can take some time to get analyzed. Also, have in mind that all the experts here are volunteers and may not be available to assist when you post. Please, be patient, while I analyze your logs.