[SOLVED] Windows 10 Update (error code: 0x800700c1)

[Streytgun]

Good evening,

I've installed Windows 10 on a computer that I have recently built and it's giving me some problems. I've tried to update Windows but it won't do it and it's giving me the following error:

(my OS is in Spanish because I'm from Argentina, I hope it's not a problem)

I found another post by coincide with the same problem that I have, so I tried to use the solutions that were written here

I have followed the instructions given

 

[Windows Update Bot]

Hi @Streytgun,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Streytgun]

Good evening,

I've installed Windows 10 on a computer that I have recently built and it's giving me some problems. I've tried to update Windows but it won't do it and it's giving me the following error:

View attachment 113427
(my OS is in Spanish because I'm from Argentina, I hope it's not a problem)

I found another post by coincide with the same problem that I have [SOLVED] Windows 10 Windows Update (error code 0x800700c1), so I tried to use the solutions that were written in there. But the problem still remains so I'm using a new thread to ask for assistance to solve the issue if possible.

I have followed the instructions given in here while creating the post: Windows Update Forum Posting Instructions.

I proceed to list the results with images.

STEP 1
I ran the sfc /scannow code but it couldn't execute it



STEP 2
Then I ran the Dism /Online /Cleanup-Image /RestoreHealth code. It finished but you can see that and error occurred.



I completed steps 3 & 4 and attached the results at the end.

I await for your assistance and I apologize in case my writting isn't entirely correct.

Thank you very much in advance.

 

[Windows Update Bot]

Hi @Streytgun,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Streytgun]

Hello, thank you very much for answering.

I ran the SFCFix.exe without problems, I post the results on the attachments.

The DISM command failed, it resulted in the same error as before. I have attached the CBS log.

 

[Maxstar]

Here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Streytgun]

Here are the new results.

No problem with the SFCFix, I attached the results.

The DISM command didn't work, here's an image of the results.



I have attached the CBS log.

 

[Maxstar]

Here's the next fix.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Streytgun]

Here are the new results.

No problem with the SFCFix, I attached the results.

Now the DISM command was completed successfully, here's an image of the result:



I have attached the new logs. In case it's needed, here's the updated CBS log.

 

[Maxstar]

Great, please attempt to update. If it fails attach a new copy of the CBS logs.

 

[Streytgun]

There were no more problems, I could update my OS without inconvenients.



What a luck that I found this forum.

Thank you very much for your help.

 

[Maxstar]

Hi,

You're welcome. Glad to hear the problem has been resolved...