Windows 23H2 Update Failure: DISM stuck at 62.3%, Component Store Corrupted

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Panorama

Member
Joined
Dec 7, 2024
Posts
9
Hello everyone,

I am currently running Windows 11 *23H2* (OS Build 22631.4169) and recently a Windows update failed and I have been unable to update it no matter what I do I tried everything I tried to reinstall windows with iso, I tried the it with a usb stick but nothing worked and I also tried to do sfc /scannow but it found nothing I tried dism but it just got stuck at 62.3% and I tried to install the update separately from the microsoft catalog but nothing worked. And restore points also failed! And I really need this fixed because I have some problems with windows right now so any help is appreciated.

Here is the cbs log located in: "C:\Windows\Logs\CBS\CBS.log"

And the dism log located in: "C:\Windows\Logs\DISM\dism.log"

any help would be very helpful,
Thanks.
 

Attachments

Hi @Panorama,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Panorama said:
Hello everyone,

I am currently running Windows 11 *23H2* (OS Build 22631.4169) and recently a Windows update failed and I have been unable to update it no matter what I do I tried everything I tried to reinstall windows with iso, I tried the it with a usb stick but nothing worked and I also tried to do sfc /scannow but it found nothing I tried dism but it just got stuck at 62.3% and I tried to install the update separately from the microsoft catalog but nothing worked. And restore points also failed! And I really need this fixed because I have some problems with windows right now so any help is appreciated.

Here is the cbs log located in: "C:\Windows\Logs\CBS\CBS.log"

And the dism log located in: "C:\Windows\Logs\DISM\dism.log"

any help would be very helpful,
Thanks.
Click to expand...
Here is the

ComponentsScanner log:​

And the dism result:​


Microsoft Windows [Version 10.0.22631.4169]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22631.4169

[===========================62.3%==== ]
 

Attachments

Panorama said:
Here is the

ComponentsScanner log:​

And the dism result:​


Microsoft Windows [Version 10.0.22631.4169]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\System32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22631.4169

[===========================62.3%==== ]
Click to expand...
If There is any other information needed, I am happy to provide them.
 
hello everyone,
I don't know if my original post was missing some info or if I didn't provide enough information. But I could really use some help with my laptop.
If anyone knows what I should do, I’d greatly appreciate it!
Also, if there’s any other info that would help diagnose the problem, please tell me I’m happy to provide whatever is needed. Thanks in advance!
 
Hi and welcome to Sysnative,

Please provide the previous CBS logs as well.

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Here's the first fix for a number of recplament files.


Step 1. Download
67139f7e69a58-SFCFix-ico.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
67139f52b3c1e-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Hi,
Here is the new CBS folder and the Dism Folder I didn't know if I should send the individual log or the whole folder
so I just sent the whole folder. Hopefully this is okay.
Thank you for you help.
 

Attachments

Please do also the following.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  • Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  • Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  • Press the Scan button.
  • Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  • Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Hello,
I downloaded the farbar recovery scan tool and did the scan
while addition.txt was checked and here is the 2 files as asked
 

Attachments

Please ZIP the following *.dmp file and attach it to your next reply.

C:\WINDOWS\Minidump\121524-14750-01.dmp
 
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