[SOLVED] Repeated BSODs and MemTest86 Fail. FIX: I replaced my G.Skill RAM (for free under lifetime warranty) and no more BSODs!

T

Teris

Member
Joined
Dec 29, 2024
Posts
8
Hi guys. I'm WAY out of my depth here trying to figure out a recurring (over the last couple of weeks) BSOD problem. Thanks for any help you can provide!

  • A brief description of your problem (but you can also include the steps you tried) BSODs, failed MemTest86 on first test
  • System Manufacturer? I built this PC 4 years ago and have not had any issues until the last 2 weeks or so. MSI motherboard, Ryzen
  • Laptop or Desktop? Desktop
  • Exact model number (if laptop, check label on bottom)
  • OS ? (Windows 11, 10, 8.1, 8, 7, Vista) 10 Pro
  • x86 (32bit) or x64 (64bit)? 64
  • (Only for Vista, Windows 7) Service pack?
  • What was original installed OS on system? Windows 10 Pro
  • Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Purchased
  • Age of system? (hardware) 4 years
  • Age of OS installation? 4 years
  • Have you re-installed the OS? no
  • CPU Ryzen 9 3900X 12 core 24 thread unlocked
  • RAM (brand, EXACT model, what slots are you using?) TEAMGROUP T-Force Vulcan Z DDR4 32GB
  • Video Card Gigabyte GeForce GTX 1650 SuperWindforce OC 4G
  • MotherBoard - (if NOT a laptop) MSI B550-A Pro
  • Power Supply - brand & wattage (if laptop, skip this one) AMP
  • Is driver verifier enabled or disabled? I don't know what that is
  • What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Windows Defender (I had Avast and recently deleted it)
  • Are you using proxy, vpn, ipfilters or similar software? Yes, AirVPN
  • Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
  • Are you currently under/overclocking? Are there overclocking software installed on your system? No/No
 

Attachments

Hi xilolee. Thank you for your help! I just realized I put the wrong RAM sticks in the first post. My RAM is G.Skill Ripjaws V Series 32GB (2x16GB) 288 pin DDR4 SDRAM DDR4 3600 (PC4 28800). Would you still recommend changing the RAM speed to 3200? Thanks!
 
Yup: Your CPU and MB recommend it.
AMD Ryzen™ 9 3900X - Ryzen 3000 Series 3.8 GHz up to 4.6 GHz - 105W - max 95°C - DDR4 up to 3200 MT/s
B550-A PRO supports DDR4 1866/ 2133/ 2400/ 2667/ 2800/ 2933/ 3000/ 3066/ 3200 MHz by JEDEC
Click to expand...
 
Okay, thanks, I made that change. I tried to run MemTest86+, but my PC will not boot from the USB for some reason. I had no issues with MemTest86. Should I try with MemTest86 again?
 
Teris said:
Okay, thanks, I made that change. I tried to run MemTest86+, but my PC will not boot from the USB for some reason. I had no issues with MemTest86. Should I try with MemTest86 again?
Click to expand...

Most likely you didn't turn off secure boot.
You can use memtest86 if you prefer it and are more comfortable with it.
 
Okay, I ran MemTest86 again and it failed. (I had also re-seated the RAM back in the same slots they were previously in.)
 
Okay, does that mean I need to replace both sticks of RAM? Is there a type of RAM you'd recommend? Thanks again!
 
ET_Explorer said:
Unknown USB Device (Device Descriptor Request Failed) USB\VID_0000&PID_0002\6&28CF390B&0&7 Error Code 43

carboniteservice.exe causing app crashes
Click to expand...
Thanks for the reply! I'm not sure what the unknown USB device means. I have the MemTest86 on one of the USB ports. The others are just my keyboard, camera, and trackball. Is there a way to find out which one is problematic?

Interesting about Carbonite. Are you saying that's causing all of my crashes? I'm not sure what to do about that. It's my backup software. Any suggestions on that?

I'm pretty sure I have a bad RAM stick, too, based on MemTest86 results.
 
DxDiagx86

+++ WER4 +++:
Fault bucket 1580147780769611343, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: carboniteservice.exe
P2: 6.4.1.11
P3: 6203e748
P4: carboniteservice.exe
P5: 6.4.1.11
P6: 6203e748
P7: c0000005
P8: 00000000004c7ac0
P9:
P10:


+++ WER5 +++:
Fault bucket 1580147780769611343, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: carboniteservice.exe
P2: 6.4.1.11
P3: 6203e748
P4: carboniteservice.exe
P5: 6.4.1.11
P6: 6203e748
P7: c0000005
P8: 00000000004c7ac0
P9:
P10:


+++ WER6 +++:
Fault bucket 1580147780769611343, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: carboniteservice.exe
P2: 6.4.1.11
P3: 6203e748
P4: carboniteservice.exe
P5: 6.4.1.11
P6: 6203e748
P7: c0000005
P8: 00000000004c7ac0
P9:
P10:


+++ WER7 +++:
Fault bucket 1565037705951612107, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: carboniteservice.exe
P2: 6.4.1.11
P3: 6203e748
P4: carboniteservice.exe
P5: 6.4.1.11
P6: 6203e748
P7: c0000005
P8: 0000000000578310
P9:
P10:


+++ WER8 +++:
Fault bucket 1580147780769611343, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: carboniteservice.exe
P2: 6.4.1.11
P3: 6203e748
P4: carboniteservice.exe
P5: 6.4.1.11
P6: 6203e748
P7: c0000005
P8: 00000000004c7ac0
P9:
P10:


+++ WER9 +++:
Fault bucket 1565037705951612107, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: carboniteservice.exe
P2: 6.4.1.11
P3: 6203e748
P4: carboniteservice.exe
P5: 6.4.1.11
P6: 6203e748
P7: c0000005
P8: 0000000000578310
P9:
P10:


It seems like it, you could use the windows built-in backup feature.
 
If the user has bad RAM, which they clearly do, then any other issues that may occur can easily be attributed to the bad RAM. The dumps all clearly point at a RAM issue and the Memtest86 test failures are proof positive that you have bad RAM.

Removing the overclock and trying the RAM at its native (SPD) speed is worthwhile, but since the RAM is certified at 3600MHz and it fails Memtest86 at that speed then even if it's stable at its SPD speed I would be replacing it.

The only safe way to replace the RAM is to replace BOTH sticks. You might try to sell the good one you have left to someone else, but DO NOT mix different RAM types/makes/models. Buy a pack of two matched 16GB RAM sticks, do not buy them individually. Ensuring that your RAM is a matched pair in a pack will give you the best stability and reliability. We see large numbers of crashes and BSODs that can be attributed to mismatched RAM.

I would also very much advise checking the Qualified Vendor List (QVL ) for your motherboard and CPU here. The RAM part numbers listed in the QVL have been tested with your motherboard and CPU and verified as fully compatible. You can buy RAM that's not on the QVL and it may well work just fine, but IMO it's always wise to stick to QVL RAM for peace of mind. There is a wide range of QVL RAM to choose from.
 

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