[SOLVED] Windows Server 2019 Error 0x800f0982 installing CU Updates

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fozziebox

Contributor
Joined
May 31, 2023
Posts
10
Morning,

I have been having issues installing the last few monthly CU updates on Server 2019 (Last failed is KB5048661) i have ran through the standard SFC & DISM scans and attached logs and ComponnetsScanner files.

Would someone be able to have a look and see if anything requiring a fix?

thanks in advance.
 

Attachments

Hi @fozziebox,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hi and welcome to Sysnative,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Download
67139f7e69a58-SFCFix-ico.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
67139f52b3c1e-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

Great, the fix completed successfully so let me know the result after attemping to update update.
 
Hi, unfortunately it is still failing to update - Last failed install attempt on ‎11/‎01/‎2025 - 0x8007371b

Thnaks
 
Please do the following and attach the latest CBS logs...

Export SBS (SideBySide) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    652ff1dfded79-622dbdc454cdb-Export-SBS-hive.png

  • Name this file SideBySide (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

This is an *.reg export not an export as *hiv file as requested.
 
Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
650ef5dbdfd06-62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

The fix completed successfully, so let me know the result of Windows Update.
 
Perfect, that has solved the issue and installed the latest update without issues (just in time for the next one :-) )

heading to the donation page now, cant thank you enough.
 
You're welcome. Glad to hear the update installed without any issues and many thanks for your donation to Sysnative.. (y)
 
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