[SOLVED] Windows Server 2019 failing updates

[illumin]

Hi there,

Happy new year! I have a windows 2019 server which is failing to update, ive added log files below, many thanks!

 

[Windows Update Bot]

Hi @illumin,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[illumin]

From further investigations it looks like there s also a drivers issue , i've included setupapi.dev.log below. Many thanks in advance

 

[illumin]

I seem to be getting somewhere, after some dism restore health the missing winsxs files in cbs.log are not mentioned anymore. I ran sfc /scannow it says it found problems but couldnt fix them. Attached updated cbs.log

 

[illumin]

Heres CBS,DISM logs and Components, still wont update

 

[Maxstar]

Hi,

Upload your DRIVERS Hive

• Navigate to C:\Windows\System32\config and locate the DRIVERS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[illumin]

Hi Maxstar, Many thanks for the help here you go :)

 

[Maxstar]

Hi,

Replace Drivers Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download DRIVERS.ZIP and save to your desktop.
2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
3. Now we have the DRIVERS file that we will be using to replace your current one.
4. Navigate to C:\Windows\System32\config
5. Right-click on the current DRIVERS file and select rename. Rename it to DRIVERS.bad.
   Note: If you get an error that the file is in use, reboot your computer and then try again.
6. Take the file from the Drivers folder on your desktop and paste it into C:\Windows\System32\config

Afterwards reboot the server and attempt to update. If it fails attach the latest CBS logs and the following logfile.

Upload the setupapi.dev.log file

• Open Windows Explorer and browse to the C:\Windows\INF folder.
• Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file setupapi.dev.zip in your next reply.

 

[illumin]

Unfortunately updates are still failing, here are requested log files

 

[Maxstar]

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs and the Setupapi.dev.log.

 

[illumin]

Looks good, updates installed! log files attached

 

[Maxstar]

Great, and the latest CBS is clean. So we can mark this thread as solved..

 

[illumin]

Perfect, many thanks! Donation on the way, you guys/gals are legends!

 

[Maxstar]

You're welcome. And many thanks for your donation to Sysnative, that's much appreciated...