[SOLVED] Server 2019 1809 - KB5048661 failed with error 0x800F0982

[Thijzn]

Installing KB5048661 on Server 2019 1809 fails with error 0x800F0982.

Tried DISM.exe /Online /Cleanup-image /Restorehealth and sfc /scannow and even resetting the Windows Update Components, but after that the installation of KB5048661 keeps failing with the same error 0x800F0982.

I also restored a backups back to January 2024 and when i directly install the downloaded KB5048661 msu it fails with the same error 0x800F0982.

ComponentsScanner.txt and CBS.zip are attached.

Can you please help me solve this issue?
Thanks in advance!

 

[Windows Update Bot]

Hi @Thijzn,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Thijzn]

Hi,

Thanks for the response and fix.

I've ran it, did a reboot of the machine and tried installing the update again but it failed again.
See CBS logs and SFCFix result attached.

Thanks in advance!

 

[Maxstar]

2025-01-13 17:07:52, Error                 CSI    0000000e (F) Can not identify matching versions for component Microsoft-Windows-SPP-Main, version 10.0.17763.4377, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}.[gle=0x80004005]

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Thijzn]

Hi,

Thanks for the quick response!

See components file attached.

 

[Maxstar]

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update again. If it fails attach a new copy of the CBS logs.

 

[Thijzn]

Thanks again for the quick response and second fix.

After applying the second fix the update installed successful!
Many thanks for this fix, this really helped me out.

Kind regards.

 

[Maxstar]

Hi,

You're welcome. Glad to hear the issue has been resolved...