Multiple BSOD Crashing when Laptop is on Battery

[Knightmico]

Hi, I am having lots of BSOD crashes when my Laptop is on Battery.

I have done a Windows OS Reset, Updated to the latest Windows OS 24H2 installed all the latest updates, Downloaded and installed all Asus Drivers, AMD, NVIDA. Updated all drivers via Driver Easy app, uninstalled all non microsoft applications and still crashes. Device Manager shows no errors, Windows Memory Diagnostic showed no errors, Asus hardware and system scans showed no errors.

Please Help. High School student who needs their laptop at school. I have attached the file as requested.

 

[ET_Explorer]

Problem Devices: NvModuleTracker Device ROOT\UNNAMED_DEVICE\0001 32

The Code 32 error is one of several Device Manager error codes. They're usually caused when the start type for the hardware device's driver is disabled in the registry.

 

[Knightmico]

Hi, it appears this driver relates to nvida this is likely coming up because I uninstalled all non Microsoft applications and disabled there services, as I was trying to get the laptop stable. As it was stable in safe mode.

Could their be another problem or potential cause? I did note there were 3 drivers that were unsigned.

 

[ET_Explorer]

BSOD crashes when my Laptop is on Battery.

Sudden power surges due to battery failure can disrupt power supply, causing instability and crashes in the system.

 

[ubuysa]

In the dumps I'm seeing misaligned instruction pointer, invalid opcode fault, and illegal instruction execution attempt. If it were not that this only happens on battery I would be looking first at RAM. However, since it does only happen on battery we need to look first at your battery. Open an elevated PowerShell window and enter the following command...

powercfg /batteryreport /output "C:\battery_report.html

If PowerShell complains about the output file locate then direct it instead to your Temp folder.

This command will produce a battery report (in html format) and write it to the root of your C: drive (or your Temp folder if necessary). Upload that html file so we can see the state of your battery.

 

[Knightmico]

Hi All

it still crashing with BSOD errors (IRQL_NOT_LESS_OR_EQUAL) whenever it's running on battery. However, it's stable when plugged in and also stable in Safe Mode.

Troubleshooting So Far:​

1. Windows Reset & Updates
   • Reset Windows OS and updated it to the latest version.
   • Updated all drivers from ASUS, AMD, NVIDIA, and Windows Update websites
   • Disabled AMDPMF.sys but now enabled and updated
   • Disabled Hyper V but now enabled and updated
   • Check Battery Health
   • I have updated the AMD Ryzen 7 6800H processor.
   • Used six different driver finders to confirm I have the latest drivers.
2. System Integrity Checks
   • Ran:
     • "DISM /Online /Cleanup-Image /CheckHealth"
     • "DISM /Online /Cleanup-Image /ScanHealth"
     • "DISM /Online /Cleanup-Image /RestoreHealth"
     • "sfc /scannow"
   • Reset Windows Update.
3. Driver Cleanup & Verifications
   • In Safe Mode, completely removed NVIDIA & ASUS GPU drivers, cleaning all registry entries and files.
   • Enabled Driver Verifier to detect faulty drivers.
   • Changed power modes and settings.
   • Uninstalled all non-critical apps.

Errors Noticed:​

1. NvModuleTracker Device(listed as a problem device multiple times):
   NvModuleTracker Device ROOT\UNNAMED_DEVICE\0001 32
2. MediaTek Wi-Fi 6 MT7921 Wireless LAN Card driver issues.
3. AMD PMF Kernel Driver (amdpmf.sys) errors.
4. HyperV issue

I'm out of ideas at this point..

Attached is the battery_report, most recent logs, and most recent dump file.

 

[ubuysa]

I think your battery may be dying. The laptop appears to have been on mains power pretty constantly in those reports so it's hard to get meaningful battery info from them, but the interesting one is the System Power Report.

If you look at entries 74 and 75 you can see in entry 74 that the laptop was on battery (Drain) and the remaining power at 16:34:08 when it was shutdown was 25%. In entry 75 when it was powered on again at 16:34:59, but still on battery (Drain), the remaining power has dropped to 4% which is a huge drop even allowing for powering on.

In entries 57 through 74 it was also on battery, starting from 96% at 15:16:24 and it's dropped to 23% around 20 minutes later at 16:34:08 in entry 74. That too is a big drop.

How old is the battery?
Do you have reduced power settings when it's on battery or is it set for maximum performance on battery?
Do you game on battery?
What are your temperatures like? Download HWMonitor (free) and take a look at CPU temps, motherboard temps, and GPU temps, both at idle and under load.

My personal opinion TBH is that the term 'gaming laptop' is an oxymoron because laptops always struggle to remove waste heat and gaming generates a lot of heat.