BSOD when running Delta Force game for 8-10 minutes

[ubuysa]

After a web search, if I understood correctly, it seems that some products that use Bitdefender Traffic Interceptor SDK are not compatible with bitdefender itself.
Acronis (with antimalware protection) is one of them.
And, evidently, bddci.sys is part of the Bitdefender Traffic Interceptor SDK...

Oh that's interesting, I didn't know that. You learn something new every day!

@callofdemons please open an elevated PowerShell session and enter the following command....

DriverQuery | Out-File C:\drivers-callofdemons.txt

Then upload the file drivers-callofdemons.txt that you'll find in the root of your C: drive. If PowerShell objects to the output file location change it to your Temp folder.

 

[callofdemons]

Oh that's interesting, I didn't know that. You learn something new every day!

@callofdemons please open an elevated PowerShell session and enter the following command....

DriverQuery | Out-File C:\drivers-callofdemons.txt

Then upload the file drivers-callofdemons.txt that you'll find in the root of your C: drive. If PowerShell objects to the output file location change it to your Temp folder.

Please find attached

 

[ubuysa]

Sorry for the delay, I have a lot going on at present.

Well bddci.sys and tib_mounter.sys are not in that list, so I can only assume that the dumps I looked at were from before BitDefender and Acronis were uninstalled?

How is it behaving now?

 

[callofdemons]

No worries, I appreciated your help.
Issue Is still the same, crashing from ACE driver. They opened an official discord thread asking us to upload our mini dumps.
Was hoping we could find what causing the ACE to crash so I can find a workaround until the real issue is fixed, but apparently is out of our hands now and we need to wait for them.

 

[ubuysa]

As I said at the start, it's VERY common for anti-cheat tools to cause BSODs. We see it again and again. Sadly, as you say, it's their problem and only they can fix it.

 

[axe0]

No worries, I appreciated your help.
Issue Is still the same, crashing from ACE driver. They opened an official discord thread asking us to upload our mini dumps.
Was hoping we could find what causing the ACE to crash so I can find a workaround until the real issue is fixed, but apparently is out of our hands now and we need to wait for them.

To do that the vendor behind the driver would need to provide us with the symbol of the driver to dive into it. Little chance of that happening since it's private property. Hence why it's best to contact their support and send them the dumps.

Without the right symbols, it's automatically really difficult to debug what exactly happened with the ace driver.