Windows 8.1 (nonPro) 64bit - Restarted due to non working MS Office 2016 and now BSOD INACCESSIBLE_BOOT_DEVICE

[Treker]

cant reinstall cant uninstall
wusa /uninstall /kb:5011564 /quiet /norestart
try again tomorrow

 

[Treker]

I was missing
Package_for_KB5011564~31bf3856ad364e35~amd64~~9600.20303.1.14 from my slipstreamed install.wim for some reason so I'm going to try adding it and then refreshing my components hive and winsxs from a copy of the mounted image (remove everything else as well) and see if that forces things.

 

[Treker]

Tried doing that and it just booted to black screen, ended up rolling back my winsxs after two days of trying to figure it out :/

 

[Treker]

ok ended up going back to august component hive and winsxs folder, no hash issues but needs to be repaired, will see what I can do there.

 

[Treker]

I've been chipping away at the missing KB and got it down to a couple stuborn ones.

More importantly - I can still not install drivers, I've changed group policies, permissions, registry, test mode, driver signing.. everything.

Here's the api log

[Device Install Log]
OS Version = 6.3.9600
Service Pack = 0.0
Suite = 0x0300
ProductType = 1
Architecture = amd64

[BeginLog]

[Boot Session: 2025/02/28 16:21:10.489]

>>> [SetupCopyOEMInf - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwaudio.inf]
>>> Section start 2025/02/28 16:22:01.096
cmd: "C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe"
inf: Published Inf Path: C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwaudio.inf
<<< Section end 2025/02/28 16:22:01.111
<<< [Exit status: FAILURE(0x00000050)]


>>> [SetupCopyOEMInf - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwrchid.inf]
>>> Section start 2025/02/28 16:22:01.113
cmd: "C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe"
inf: Driver Store Path: C:\Windows\System32\DriverStore\FileRepository\btwrchid.inf_amd64_1dae704a672fae3a\btwrchid.inf
inf: Published Inf Path: C:\Windows\INF\oem8.inf
<<< Section end 2025/02/28 16:22:01.117
<<< [Exit status: FAILURE(0x00000050)]


>>> [SetupCopyOEMInf - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwl2cap.inf]
>>> Section start 2025/02/28 16:22:01.118
cmd: "C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe"
inf: Published Inf Path: C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwl2cap.inf
<<< Section end 2025/02/28 16:22:01.148
<<< [Exit status: FAILURE(0x00000050)]


>>> [Setup Import Driver Package - C:\Windows\system32\spool\DRIVERS\x64\{43778E3B-FA2E-44E5-8319-7BE4F6193AE4}\prnms006.inf]
>>> Section start 2025/02/28 16:23:57.190
cmd: C:\Windows\System32\spoolsv.exe
! sto: Unable to determine presence of driver package. Error = 0x00000032
inf: Provider: Microsoft
inf: Class GUID: {4D36E979-E325-11CE-BFC1-08002BE10318}
inf: Driver Version: 11/29/2016,16.0.7629.4000
inf: Catalog File: prnSendToOneNote.cat
pol: {Driver package policy check} 16:24:06.137
pol: {Driver package policy check - exit(0x00000000)} 16:24:06.137
sto: {Stage Driver Package: C:\Windows\system32\spool\DRIVERS\x64\{43778E3B-FA2E-44E5-8319-7BE4F6193AE4}\prnms006.inf} 16:24:06.152
! sto: Unable to determine presence of driver package 'prnms006.inf'. Error = 0x00000032
inf: {Query Configurability: C:\Windows\system32\spool\DRIVERS\x64\{43778E3B-FA2E-44E5-8319-7BE4F6193AE4}\prnms006.inf} 16:24:06.184
inf: Driver package 'prnms006.inf' is configurable.
inf: {Query Configurability: exit(0x00000000)} 16:24:06.199
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{43778E3B-FA2E-44E5-8319-7BE4F6193AE4}\prnms006.inf' to 'C:\Windows\System32\DriverStore\Temp\{23fee0ec-8bfe-f14a-8032-6de320162ad9}\prnms006.inf'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{43778E3B-FA2E-44E5-8319-7BE4F6193AE4}\prnSendToOneNote.cat' to 'C:\Windows\System32\DriverStore\Temp\{23fee0ec-8bfe-f14a-8032-6de320162ad9}\prnSendToOneNote.cat'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{43778E3B-FA2E-44E5-8319-7BE4F6193AE4}\SendToOneNote-manifest.ini' to 'C:\Windows\System32\DriverStore\Temp\{23fee0ec-8bfe-f14a-8032-6de320162ad9}\SendToOneNote-manifest.ini'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{43778E3B-FA2E-44E5-8319-7BE4F6193AE4}\SendToOneNote.gpd' to 'C:\Windows\System32\DriverStore\Temp\{23fee0ec-8bfe-f14a-8032-6de320162ad9}\SendToOneNote.gpd'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{43778E3B-FA2E-44E5-8319-7BE4F6193AE4}\SendToOneNoteNames.gpd' to 'C:\Windows\System32\DriverStore\Temp\{23fee0ec-8bfe-f14a-8032-6de320162ad9}\SendToOneNoteNames.gpd'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{43778E3B-FA2E-44E5-8319-7BE4F6193AE4}\SendToOneNote-pipelineconfig.xml' to 'C:\Windows\System32\DriverStore\Temp\{23fee0ec-8bfe-f14a-8032-6de320162ad9}\SendToOneNote-pipelineconfig.xml'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{43778E3B-FA2E-44E5-8319-7BE4F6193AE4}\SendToOneNoteFilter.dll' to 'C:\Windows\System32\DriverStore\Temp\{23fee0ec-8bfe-f14a-8032-6de320162ad9}\SendToOneNoteFilter.dll'.
sto: {DRIVERSTORE IMPORT VALIDATE} 16:24:06.262
sig: {_VERIFY_FILE_SIGNATURE} 16:24:06.293
sig: Key = prnms006.inf
sig: FilePath = C:\Windows\System32\DriverStore\Temp\{23fee0ec-8bfe-f14a-8032-6de320162ad9}\prnms006.inf
sig: Catalog = C:\Windows\System32\DriverStore\Temp\{23fee0ec-8bfe-f14a-8032-6de320162ad9}\prnSendToOneNote.cat
sig: Success: File is signed in catalog.
sig: {_VERIFY_FILE_SIGNATURE exit(0x00000000)} 16:24:06.324
sto: {DRIVERSTORE IMPORT VALIDATE: exit(0x00000000)} 16:24:06.387
sig: Signer Score = 0x0D000005
sig: Signer Name = Microsoft Windows Hardware Compatibility Publisher
sto: {DRIVERSTORE IMPORT BEGIN} 16:24:06.387
sto: {DRIVERSTORE IMPORT BEGIN: exit(0x00000000)} 16:24:06.387
cpy: {Copy Directory: C:\Windows\System32\DriverStore\Temp\{23fee0ec-8bfe-f14a-8032-6de320162ad9}} 16:24:06.402
cpy: Target Path = C:\Windows\System32\DriverStore\FileRepository\prnms006.inf_amd64_c3bdcb6fc975b614
cpy: {Copy Directory: exit(0x00000000)} 16:24:06.418
! sto: Unable to determine if driver package 'prnms006.inf' is already registered. Error = 0x00000032
idb: {Register Driver Package: C:\Windows\System32\DriverStore\FileRepository\prnms006.inf_amd64_c3bdcb6fc975b614\prnms006.inf} 16:24:06.418
!!! idb: Failed to create driver package object 'prnms006.inf_amd64_c3bdcb6fc975b614' in DRIVERS database node. Error = 0x00000032
!!! idb: Failed to register driver package 'C:\Windows\System32\DriverStore\FileRepository\prnms006.inf_amd64_c3bdcb6fc975b614\prnms006.inf'. Error = 0x00000032
idb: {Register Driver Package: exit(0x00000032)} 16:24:06.434
sto: {DRIVERSTORE IMPORT END} 16:24:06.434
sto: {DRIVERSTORE IMPORT END: exit(0x00000032)} 16:24:06.434
sto: Rolled back driver package import.
!!! sto: Failed to import driver package into Driver Store. Error = 0x00000032
sto: {Stage Driver Package: exit(0x00000032)} 16:24:06.434
<<< Section end 2025/02/28 16:24:06.434
<<< [Exit status: FAILURE(0x00000032)]


>>> [Setup Import Driver Package - C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\adobepdf.inf]
>>> Section start 2025/02/28 16:24:07.139
cmd: C:\Windows\System32\spoolsv.exe
! sto: Unable to determine presence of driver package. Error = 0x00000032
inf: Provider: Adobe
inf: Class GUID: {4D36E979-E325-11CE-BFC1-08002BE10318}
inf: Driver Version: 11/11/2021,21.3.0000.0
inf: Catalog File: AdobePDF.cat
pol: {Driver package policy check} 16:24:07.233
pol: {Driver package policy check - exit(0x00000000)} 16:24:07.249
sto: {Stage Driver Package: C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\adobepdf.inf} 16:24:07.249
! sto: Unable to determine presence of driver package 'adobepdf.inf'. Error = 0x00000032
! inf: Skipping invalid target OS version "NTarm64". Section = [Manufacturer], Line = 1
! inf: Skipping invalid target OS version "NTarm64.6.0". Section = [Manufacturer], Line = 1
inf: {Query Configurability: C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\adobepdf.inf} 16:24:07.280
inf: Driver package 'adobepdf.inf' is configurable.
inf: {Query Configurability: exit(0x00000000)} 16:24:07.280
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\AdobePDF.cat' to 'C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\AdobePDF.cat'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\adobepdf.inf' to 'C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\adobepdf.inf'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\Amd64Vista\AdobePdf.dll' to 'C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\Amd64Vista\AdobePdf.dll'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\Amd64Vista\AdobePDFUI.dll' to 'C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\Amd64Vista\AdobePDFUI.dll'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\Amd64\PSCRPTFE.NTF' to 'C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\Amd64\PSCRPTFE.NTF'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\Amd64\ADPDF9.PPD' to 'C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\Amd64\ADPDF9.PPD'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\Amd64\ADGELP.INI' to 'C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\Amd64\ADGELP.INI'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\Amd64\ADREGP.DLL' to 'C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\Amd64\ADREGP.DLL'.
flq: Copying 'C:\Windows\system32\spool\DRIVERS\x64\{CE932584-14C9-483F-AAD1-A96D965BF2B5}\Amd64\ADUIGP.DLL' to 'C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\Amd64\ADUIGP.DLL'.
sto: {DRIVERSTORE IMPORT VALIDATE} 16:24:07.405
sig: {_VERIFY_FILE_SIGNATURE} 16:24:07.436
sig: Key = adobepdf.inf
sig: FilePath = C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\adobepdf.inf
sig: Catalog = C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\AdobePDF.cat
sig: Success: File is signed in catalog.
sig: {_VERIFY_FILE_SIGNATURE exit(0x00000000)} 16:24:07.499
sto: {DRIVERSTORE IMPORT VALIDATE: exit(0x00000000)} 16:24:07.624
sig: Signer Score = 0x0D000005
sig: Signer Name = Microsoft Windows Hardware Compatibility Publisher
sto: {DRIVERSTORE IMPORT BEGIN} 16:24:07.671
sto: {DRIVERSTORE IMPORT BEGIN: exit(0x00000000)} 16:24:07.671
cpy: {Copy Directory: C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}} 16:24:07.671
cpy: Target Path = C:\Windows\System32\DriverStore\FileRepository\adobepdf.inf_amd64_b7f4492e18ad270b
cpy: {Copy Directory: C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\Amd64} 16:24:07.671
cpy: Target Path = C:\Windows\System32\DriverStore\FileRepository\adobepdf.inf_amd64_b7f4492e18ad270b\Amd64
cpy: {Copy Directory: exit(0x00000000)} 16:24:07.671
cpy: {Copy Directory: C:\Windows\System32\DriverStore\Temp\{95e09d5b-fd36-bc4c-a61e-1ad76a49989a}\Amd64Vista} 16:24:07.671
cpy: Target Path = C:\Windows\System32\DriverStore\FileRepository\adobepdf.inf_amd64_b7f4492e18ad270b\Amd64Vista
cpy: {Copy Directory: exit(0x00000000)} 16:24:07.686
cpy: {Copy Directory: exit(0x00000000)} 16:24:07.686
! sto: Unable to determine if driver package 'adobepdf.inf' is already registered. Error = 0x00000032
idb: {Register Driver Package: C:\Windows\System32\DriverStore\FileRepository\adobepdf.inf_amd64_b7f4492e18ad270b\adobepdf.inf} 16:24:07.686
!!! idb: Failed to create driver package object 'adobepdf.inf_amd64_b7f4492e18ad270b' in DRIVERS database node. Error = 0x00000032
!!! idb: Failed to register driver package 'C:\Windows\System32\DriverStore\FileRepository\adobepdf.inf_amd64_b7f4492e18ad270b\adobepdf.inf'. Error = 0x00000032
idb: {Register Driver Package: exit(0x00000032)} 16:24:07.686
sto: {DRIVERSTORE IMPORT END} 16:24:07.686
sto: {DRIVERSTORE IMPORT END: exit(0x00000032)} 16:24:07.686
sto: Rolled back driver package import.
!!! sto: Failed to import driver package into Driver Store. Error = 0x00000032
sto: {Stage Driver Package: exit(0x00000032)} 16:24:07.702
<<< Section end 2025/02/28 16:24:07.717
<<< [Exit status: FAILURE(0x00000032)]


>>> [Device Install (DiShowUpdateDevice) - USB\VID_0CF3&PID_3004\5&31B872B&0&5]
>>> Section start 2025/02/28 16:24:29.829
cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc
dvi: {DIF_UPDATEDRIVER_UI} 16:24:29.832
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter 16:24:29.834
dvi: Default installer: Exit
dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 16:24:29.835
ndv: {Update Driver Software Wizard for USB\VID_0CF3&PID_3004\5&31B872B&0&5}
!!! ndv: Driver package import failed for device.
!!! ndv: Error 50: The request is not supported.
ndv: Installing NULL driver.
dvi: {Plug and Play Service: Device Install for USB\VID_0CF3&PID_3004\5&31B872B&0&5}
! ndv: Installing NULL driver!
dvi: {DIF_ALLOW_INSTALL} 16:25:04.912
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter 16:25:04.914
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 16:25:04.915
dvi: {DIF_REGISTER_COINSTALLERS} 16:25:04.916
dvi: No class installer for 'Unknown driver software package'
dvi: Default installer: Enter 16:25:04.917
dvi: Default installer: Exit
dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 16:25:04.919
dvi: {DIF_INSTALLDEVICE} 16:25:04.919
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter 16:25:04.921
! dvi: Installing NULL driver!
dvi: Install Null Driver: Removing device sub-tree. 16:25:04.924
dvi: Install Null Driver: Removing device sub-tree completed. 16:25:04.927
dvi: Install Null Driver: Restarting device. 16:25:04.934
dvi: Install Null Driver: Restarting device completed. 16:25:04.936
dvi: Install Device: Starting device. 16:25:04.937
dvi: Install Device: Starting device completed. 16:25:04.940
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 16:25:04.941
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Driver Software Wizard exit(00000032)}
<<< Section end 2025/02/28 16:25:09.420
<<< [Exit status: FAILURE(0x00000032)]


>>> [Device Install (DiInstallDevice) - USB\VID_0CF3&PID_3004\5&31B872B&0&5]
>>> Section start 2025/02/28 16:24:59.393
cmd: C:\Windows\system32\svchost.exe -k netsvcs
dvi: Class GUID of device changed to: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}.
!!! ndv: Driver package import failed for device.
!!! ndv: Error 50: The request is not supported.
ndv: Installing NULL driver.
dvi: {Plug and Play Service: Device Install for USB\VID_0CF3&PID_3004\5&31B872B&0&5}
! ndv: Installing NULL driver!
dvi: {DIF_ALLOW_INSTALL} 16:24:59.409
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter 16:24:59.411
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 16:24:59.412
dvi: {DIF_REGISTER_COINSTALLERS} 16:24:59.413
dvi: No class installer for 'Unknown driver software package'
dvi: Default installer: Enter 16:24:59.414
dvi: Default installer: Exit
dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 16:24:59.416
dvi: {DIF_INSTALLDEVICE} 16:24:59.416
dvi: No class installer for 'Unknown driver software package'
dvi: No CoInstallers found
dvi: Default installer: Enter 16:24:59.418
! dvi: Installing NULL driver!
dvi: Install Null Driver: Removing device sub-tree. 16:24:59.421
dvi: Install Null Driver: Removing device sub-tree completed. 16:24:59.427
dvi: Install Null Driver: Restarting device. 16:24:59.435
dvi: Install Null Driver: Restarting device completed. 16:24:59.437
dvi: Install Device: Starting device. 16:24:59.438
dvi: Install Device: Starting device completed. 16:24:59.594
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 16:24:59.596
ump: {Plug and Play Service: Device Install exit(00000000)}
<<< Section end 2025/02/28 16:24:59.599
<<< [Exit status: FAILURE(0x00000032)]

 

[Treker]

Even tried devcon to get the 880m installed.

C:\Windows\system32>devcon install "C:\Users\TA\Downloads\425.31-noteb
ook-win8-win7-64bit-international-whql\Display.Driver\nv_dispi.inf" "PCI\VEN_10D
E&DEV_1198&SUBSYS_157D1043"
Device node created. Install is complete when drivers are installed...
Updating drivers for PCI\VEN_10DE&DEV_1198&SUBSYS_157D1043 from C:\Users\TA\Downloads\425.31-notebook-wiTn8-win7-64bit-international-whql\Display.Drive
r\nv_dispi.inf.
devcon failed.

C:\Windows\system32>devcon update "C:\Users\TA\Downloads\425.31-notebo
ok-win8-win7-64bit-international-whql\Display.Driver\nv_dispi.inf" "PCI\VEN_10DE
&DEV_1198&SUBSYS_157D1043"
Updating drivers for PCI\VEN_10DE&DEV_1198&SUBSYS_157D1043 from C:\Users\TA\Downloads\425.31-notebook-win8-win7-64bit-international-whql\Display.Drive
r\nv_dispi.inf.
devcon failed.

C:\Windows\system32>devcon dp_add "C:\Users\TA\Downloads\425.31-notebo
ok-win8-win7-64bit-international-whql\Display.Driver\nv_dispi.inf"
Adding the specified driver package to the machine failed.
devcon failed.

C:\Windows\system32>devcon rescan
Scanning for new hardware.
Scanning completed.

C:\Windows\system32>devcon update "C:\Users\TA\Downloads\425.31-notebo
ok-win8-win7-64bit-international-whql\Display.Driver\nv_dispi.inf" "PCI\VEN_10DE
&DEV_1198&SUBSYS_157D1043"
Updating drivers for PCI\VEN_10DE&DEV_1198&SUBSYS_157D1043 from C:\Users\TA\Downloads\425.31-notebook-win8-win7-64bit-international-whql\Display.Drive
r\nv_dispi.inf.
devcon failed.

C:\Windows\system32>devcon update "C:\Users\TA\Downloads\425.31-notebo
ok-win8-win7-64bit-international-whql\Display.Driver\nv_dispi.inf" "PCI\VEN_10DE
&DEV_1198&SUBSYS_157D1043" > C:\devcon_update_log.txt
devcon failed.

 

[Treker]

Ran DISM and then SFCFix , logs attached. lots going on.

 

[PeterJ]

@Treker is asking for help in this thread.
As other helpers already providing help here, I would like to have permission from them first to avoid any confusion.

 

[Treker]

let this run overnight, first time it's every asked me to put in a windows dvd (didn't have an iso mounted at the time)

 

[Treker]

Tried different sources, no joy.

 

[xilolee]

@Treker is asking for help in this thread.
As other helpers already providing help here, I would like to have permission from them first to avoid any confusion.

Hi @PeterJ
if I remember correctly, only those who are Windows Update analysts (and in the moderators/admin group) can answer here.
I think (that is, I'm not sure) that I moved the discussion here last Sunday because it seemed to me that it was more appropriate in this sub forum.

 

[PeterJ]

@xilolee , All clear.

@Treker ,
Due to the amount of corruptions I will split the repair into several fixes. Please do not perform any other repairs.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Attach that file to your next reply.

Step 2:
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[Treker]

Hello!

Thanks for helping me again :)

I ran the zip, it worked, SFCFix.txt in zip

I ran sfc /scannow from admin cmd prompt, it failed - CBS in zip as well.

 

[PeterJ]

Next fix.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Attach that file to your next reply.

Step 2:
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[Treker]

logs attached thanks!

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Attach that file to your next reply.

Step 2:
Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

---

Option#2 (only if you are unable to follow the previous instructions)

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
• Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBak program now.

 

[Treker]

Hello SFCFix log attached and the components link below - I included the components file in use now and the known good one from august, I am not sure if that is useful or not.

Gofile - Cloud Storage Made Simple

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
   
2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST64.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[Treker]

Thanks logs attached - I rebooted after the fixlist as there was an error reloading the reg.

Should I go back to my larger component hive or keep the one I am on now?

 

[PeterJ]

Should I go back to my larger component hive or keep the one I am on now?

Keep the one you have now. Something else failed causing the fix to fail.

Open an elevated command prompt.
Copy and paste the following into the command-prompt and hit enter.
dir c:\windows\system32\reg*.* > "%USERPROFILE%\desktop\dirlist.txt"
After the command runs there will be a file on your desktop named dirlist.txt.
Attach this file to your next reply.