[SOLVED] Server 2019 - 0x800703F1: Security Update for Windows (KB5052000).

[Ck1f4a]

Hi, on my 2019 server failed update to the KB5052000 with error 0x800703F1.
sfc /scannow and dism /online /cleanup-image /scanhealth without errors.
CBS.log and ComponentsScanner.txt attached

Thank you for your help)

 

[Windows Update Bot]

Hi @Ck1f4a,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Due to the precise nature of your corruption, you will receive help from a user named @MoZi. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[Ck1f4a]

Sorry for my long reply, was in business trip. No problem fron my side)
Hope will receive answer soon.

 

[MoZi]

Thank you @Ck1f4a

Please upload your CBS folder and setupapi.dev.log.


Export CBS Folder

The CBS directory contains all the relevant logs for Windows Update, DISM and SFC. Without these files, we cannot help you. Please zip up the folder by following the below instructions so it can be attached to your thread.

1. Open Windows Explorer and browse to the C:\Windows\Logs folder.
2. Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
3. Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
4. Click on the Yes button here. A file called CBS.zip will be created on your desktop
5. Attach the CBS.zip to your next reply.

Upload the setupapi.dev.log file

• Open Windows Explorer and browse to the C:\Windows\INF folder.
• Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file setupapi.dev.zip in your next reply.

 

[Ck1f4a]

Files attached.

 

[MoZi]

Hi,

Upload your DRIVERS Hive

• Navigate to C:\Windows\System32\config and locate the DRIVERS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Ck1f4a]

Here

 

[MoZi]

Your DRIVERs hive seems fine.

Please try to update again.
After it fails please provide the latest CBS and Setupapi.dev.log

 

[Ck1f4a]

I tried again, and now i have two KB that failed to update)
Also uploaded requested files attached.

 

[MoZi]

The updates are failing due to a BADDB Error, which hints at the DRIVERS hive.

Please upload the DRIVERS Hive from the affected Windows Server 2019 again.

• Navigate to C:\Windows\System32\config and locate the DRIVERS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[Ck1f4a]

Attached

 

[MoZi]

Step 1 - Replace Drivers Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download DRIVERS.ZIP and save to your desktop.
2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
3. Now we have the DRIVERS file that we will be using to replace your current one.
4. Navigate to C:\Windows\System32\config
5. Right-click on the current DRIVERS file and select rename. Rename it to DRIVERS.bad.
   Note: If you get an error that the file is in use, reboot your computer and then try again.
6. Take the file from the Drivers folder on your desktop and paste it into C:\Windows\System32\config

Step 2

Afterwards reboot the server and attempt to update. If it fails attach the latest CBS logs and the following logfile.

Upload the setupapi.dev.log file

• Open Windows Explorer and browse to the C:\Windows\INF folder.
• Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file setupapi.dev.zip in your next reply.

 

[Ck1f4a]

Failed again, files attached.

 

[MoZi]

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Afterwards, please try to update agin
• If it fails please attach the CBS.logs, setupapi.dev.log in your next reply
• Also please - post the logfile (SFCFix.txt) as attachment in your next reply.

 

[Ck1f4a]

It worked!! Thanks for your help!

 

[MoZi]

You're welcome - glad I could help!