Windows update broken | Windows Server 2019

[Maxstar]

Another question; is this server connected to an WSUS server?

 

[heckles04]

It is connected to WSUS with manual updates.

 

[Maxstar]

Hi,

Are you able to disconnect this server from WSUS and try to install the latest updates using Windows Update?

 

[heckles04]

Unfortunatly this is probably not possible in our environment.

 

[Maxstar]

Okay, it seems KB5034127 (January 2024) is the latest LCU which is correctly installed, so please try the following.

Follow these instructions to install an update with DISM.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into it, and press enter. (Leave the CMD window open!)

MD C:\WUTemp

• Now, download the following update (KB5053596) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
  Downloadlink: KB5053596

• Copy and paste the following commands one at a time into the command prompt and press enter after each.

CD C:\WUTemp
EXPAND.exe windows10.0-kb5053596-x64_1a10a45024267b80a47aaab025bc87f5b5862e06.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5053596-x64.cab

• Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

 

[heckles04]

C:\Users\csekrohu_aa\Desktop>MD C:\WUTemp

C:\Users\csekrohu_aa\Desktop>wget https://catalog.s.download.windowsu..._1a10a45024267b80a47aaab025bc87f5b5862e06.msu
'wget' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\csekrohu_aa\Desktop>curl https://catalog.s.download.windowsu..._1a10a45024267b80a47aaab025bc87f5b5862e06.msu
Warning: Binary output can mess up your terminal. Use "--output -" to tell
Warning: curl to output it to your terminal anyway, or consider "--output
Warning: <FILE>" to save to a file.

C:\Users\csekrohu_aa\Desktop>curl -o https://catalog.s.download.windowsu..._1a10a45024267b80a47aaab025bc87f5b5862e06.msu
curl: (2) no URL specified
curl: try 'curl --help' for more information

C:\Users\csekrohu_aa\Desktop>curl -O https://catalog.s.download.windowsu..._1a10a45024267b80a47aaab025bc87f5b5862e06.msu
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 692M 100 692M 0 0 32.8M 0 0:00:21 0:00:21 --:--:-- 53.7M

C:\Users\csekrohu_aa\Desktop>CD C:\WUTemp

C:\WUTemp>EXPAND.exe windows10.0-kb5053596-x64_1a10a45024267b80a47aaab025bc87f5b5862e06.msu -f:* C:\WUTemp
Microsoft (R) File Expansion Utility
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\WUTemp\Windows10.0-KB5053596-x64_uup.xml to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB5053596-x64.cab to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB5053596-x64-pkgProperties.txt to Extraction Queue
Adding C:\WUTemp\WSUSSCAN.cab to Extraction Queue
Adding C:\WUTemp\SSU-17763.7000-x64.cab to Extraction Queue

Expanding Files ....
Progress: 1 out of 5 files
Expanding Files Complete ...
5 files total.

C:\WUTemp>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5053596-x64.cab

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.5458

Processing 1 of 1 - Adding package Multiple_Packages~~~~0.0.0.0
[== 4.0% ]
An error occurred - Error: 0x80071a91

Error: 6801

Transaction support within the specified resource manager is not started or was shut down due to an error.

The DISM log file can be found at C:\windows\Logs\DISM\dism.log

 

[Maxstar]

Still the same issue, please run the the following command in an elevated prompt.

fsutil resource setautoreset true c:\

Reboot the server and try to install the update again using DISM.

DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5053596-x64.cab

 

[heckles04]

C:\Users\csekrohu_aa\Desktop>CD C:\WUTemp

C:\WUTemp>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5053596-x64.cab

Deployment Image Servicing and Management tool
Version: 10.0.17763.3406

Image Version: 10.0.17763.5458

Processing 1 of 1 - Adding package Multiple_Packages~~~~0.0.0.0
[==========================100.0%==========================]
An error occurred - Error: 0x800f0988

Error: 0x800f0988

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\windows\Logs\DISM\dism.log

 

[Maxstar]

Please provide the latest CBS logs.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[heckles04]

here!s the latest cbs.zip

 

[Maxstar]

Hi,

Please try to update again using the WSUS server and let me know the result.

 

[heckles04]

Hi,

Unfortunatly i cannot use the WSUS server on the system.

 

[Maxstar]

It is connected to WSUS with manual updates.

So what did you mean by the above and why you couldn't disconnect the server from WSUS?

 

[heckles04]

So what did you mean by the above and why you couldn't disconnect the server from WSUS?

Sorry my be i misunderstood something.

So our server architetct said"It is connected to WSUS with manual updates."
But i can only use System/Windows Update method to update the system.

 

[Maxstar]

No problem, and please try to update again because the latest CBS logs does not show any useful information in relation to this eror code.

If it fails again with the same error, provide the latest CBS logs and the WindowsUpdate log.

Export the Windows Update log

• Right-click on the Start button and click Windows PowerShell (Admin).
• Copy and paste the following command into it, press enter afterwards

Get-WindowsUpdateLog

• Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
• Attach the logfile WindowsUpdate.log to your next reply.

 

[heckles04]

attached.

 

[Maxstar]

Please post also the CBS logs as requested.

 

[heckles04]

sorry. i attached them now.

 

[Maxstar]

2025-03-28 09:05:54, Error                 CBS    Exec: Failed to pre-stage package: Package-E609AE9C4B9F064F63B9F82C6C41015EB78B0025FBB071A753EAB008DC08CBDB~31bf3856ad364e35~amd64~~10.0.17763.7009, file: vmbuspiper.dll, sandbox: \\?\C:\windows\SoftwareDistribution\Download\8b99011690c49deed7590a51869b03d4\inst\_Windows10.0-KB5053596-x64.cab_\ [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]
2025-03-28 09:05:54, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f0988 - PSFX_E_INVALID_DELTA_COMBINATION]

Now we have a clear error after fixing error: 0x80071a91.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[heckles04]

I attached the requested files.