2019 Server Update Broken SFC scan stops at 77%

Hi @DPX,

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If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

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- Sysnative Windows Update Team
 
Hi and welcome to Sysnative,

Please take a note about the response times.

Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.
 
  • Thanks
Reactions: DPX
Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Due to the number of corruptions please try to update again with Process Monitor running.

Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the capture icon (CTRL +E) on the toolbar as shown below.

67c2dd018fcab-Process-Monitor.png


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer | Send Large Files Fast and provide the link.
6. Upload also the latest CBS log for the time stamps.
 
It doesn't look like process monitor will pick anything up as when the retry button is pressed, the error happens immediately. It's almost like it has to be reset, before trying again.

1743977816424.webp
 
Please provide the latest CBS logs and the Windows Update.log.

Export the Windows Update log
  • Right-click on the Start button and click Windows PowerShell (Admin).
  • Copy and paste the following command into it, press enter afterwards
Code: 
Get-WindowsUpdateLog
  • Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
  • Attach the logfile WindowsUpdate.log to your next reply.
 
Rich (BB code): 
2025/04/07 17:08:35.9343695 6576  11780 DataStore       DS: Database will be reset next time it starts up due to 0xc80003fa
2025/04/07 17:08:35.9343726 6576  11780 DataStore       *FAILED* [C80003FA] GetSLSData
2025/04/07 17:08:35.9343823 6576  11780 SLS             *FAILED* [C80003FA] Method failed [SlsDatastoreLookup:993]

DPX said:
It's almost like it has to be reset, before trying again.
Click to expand...

Yes, please reset the DataStore manually using the following commands.
Code: 
net stop wuauserv
net stop bits
ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
net start wuauserv
net start bits
 
  • Thanks
Reactions: DPX
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