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I'm suspecting a software that is network related may be causing this, please do the following:


Step#1 - FRST Scan

 

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the 64-bit Version so please ensure you download that one.

2. Right click to run as administrator. When the tool opens click Yes to disclaimer.

3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).

4. Press Scan button.

5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)

6. Please attach the log back here.

7. Another log (Addition.txt - also located in the same directory      as FRST64.exe) will be generated Please also attach that along with     the  FRST.txt in your reply.


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