What a shame....
Unfortunately, the tech is correct but he said it in an extremely unprofessional way (doesn't surprise me). Basically, the only existing driver for your device is from nearly a year ago, and is it Windows 8 or 7? If it's 7, that's one problem by itself. There are times in which you may be able to successfully install a driver from Windows 7's era using compatibility mode/troubleshooter, but at other times it doesn't work. Also, even if it does, there's no guarantee you're not going to have problems with such a dated driver on a new OS.
Anyway, if the bug is in the driver itself, unfortunately there's no on-your-end fix you can do to solve this, because it'll always come back to a bug existing in the driver. It's in the developer's hands now. Don't give up hope, it took Creative years to develop a new driver (even though it is still in beta?) for my sound card that worked with Windows 8.
Regards,
Patrick
