[SOLVED] Battery indicator "charging" indefinitely

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shura

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Feb 2, 2014
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This post is unrelated to the earlier one here. What I have is an old Acer Aspire E11 ES1 (win10, all updates) with a newly replaced battery (the old one puffed up so much it was pressing on the touchpad buttons rendering them completely unclickable). The battery (Kingsener from Amazon) is a rather amazing specimen that says "Made in Japan, assembled in China" and identifies as SANYO. That aside, the issue is this: it charges to 92-93% and stays that way indefinitely while saying "charging." The charging LED always stays on.

I reinstalled the battery several times (uninstalled everything under "Battery" in device manager, shut down, physically disconnected the battery, started windows without battery, shut down, reconnected, booted again). I did my best with three rounds of calibration by playing movies. However, it is impossible to discharge to ~3% (which is what the internets suggest) and with the latest win10 it is also impossible to decrease the critical battery percentage below 5% in the advanced power options, so all the online tutorials seem outdated. In any case, the little bastard usually suspends around 5-6%.
I am actually not even sure the problem I am having is related to calibration, which is mostly about windows showing correct charge estimates. Would it be useful to try another charger? Any other suggestions?

Thanks!
 
Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).

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7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.


If the above suggestions won't resolve the battery charge issue, then follow the below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to the laptop.

4. When you log in to Windows OS, connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not been charged problem. If the battery still doesn't charge, you may need to replace your battery.
 
Thanks for the reply. As I mentioned in the first post, I already did steps 1 and 3, which did not help. I'm not terribly comfortable with step 2, sorry. Before I go for battery replacement, could this be the AC adapter?
 
If your AC adapter is not outputting the correct amount of power you can run your computer, and charge an old battery, but you may be unable to charge a brand new battery.

If neither battery will recharge, you are most likely experiencing a failure in the laptop charge system (AC adapter, charge port, or motherboard charge circuit).
 
Well, the old battery was recharging properly and was actually holding charge well -- I had to replace it because it was puffed up & compressing everything around it. Let's order a new charger and see what happens...
 
shura said:
I had to replace it because it was puffed up
Click to expand...
Any battery that "puffed up" can be dangerous. I'd get it out of and away from your home. Hopefully, you disposed of it already. I'm not trying to be an alarmist but it can cause a fire, even in the trash outside.

Let us know how it goes when you get the new charger.
 
xrobwx71 said:
Any battery that "puffed up" can be dangerous. I'd get it out of and away from your home. Hopefully, you disposed of it already. I'm not trying to be an alarmist but it can cause a fire, even in the trash outside.

Let us know how it goes when you get the new charger.
Click to expand...
You're not being an alarmist at all, you're quite right actually.
I probably didn't phrase it right earlier: if my touchpad didn't stop working in such a weird way, I wouldn't even think of opening up the laptop, because the battery was working fine. Granted, this laptop has mostly nostalgic value for me, so I don't use it much...

That new battery actually seems very decent for an aftermarket product... I'm pretty sure the seller will replace it, but I don't want to go through a bunch of them before realizing that the issue was elsewhere. As soon as I get the new charger, will update.
 
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