blue page restart

Hello, I'll try and assist you if I can.

The first thing I would say is that since it's only two weeks old and yet seems to have some serious issues, it might be wise to return it to the vendor. Depending on the laws in the country you're in, you may be entitled to a complete refund. At the very least they would have to fix it for you.

I'm reluctant with such a new laptop to start suggesting updates and changes, because it sounds from what you're saying to be having some serious issues, and yet it's brand new.

If it were mine I would return it.
 
oh you're kidding! really i can't get help here? the purchase was jan. 26, 2023. what is determined to be the problem?
 
Certainly we will help, but in good conscience my best advice is that you consider returning a brand new laptop that seems to be faulty. If, for example, we get to testing the RAM we may need to ask you to remove one RAM stick to test them separately. That may void any warranty you have, it will certainly make the vendor less likely to believe that the laptop was faulty from new. But it's your laptop of course.

If you still want help, can you post a photo or screenshot of the blue page that you see on boot? It's not a Blue Screen Of Death because there are no dumps in the log collector.

As a first instance you might want to run a chkdsk /r on the C: partition. Note that this has the potential to cause data loss because it reassigns any sectors found to be faulty, so backup anything of importance on that drive. The reason I'm suggesting this is because, from what you said in your OP, it looks as though Windows doesn't boot properly and the first suspect in that case must be the boot drive.
 
ok ubuy, i started a refund with the seller so i should probably refrain from doing much if anything right?
 
ok ubuy, thanks for the advice and for trying to help i did take a pic with my phone of the BS i got earlier today. it may reveal something. thanks again!
 

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That looks as though there is a problem with the boot drive. I think that returning it is your best option.
 
thanks ubuy...in starting a return this is the replyi've been given by the vendor and i'm asking do i accept his offer or do i ask for a refund and move on? his credits all have been favorable. your opinion and advice is very helpful...

"We see you don't like the laptop. These systems are a bit older so they will run slower. i can swap this out for another unit if you would like something a bit faster."
 
That's up to you, I can't really advise. All I would say is that you need to understand what you want the laptop to do (office work, or emails, or streaming, or gaming, etc.) and ensure that you buy a laptop that can deliver the required performance.
 
ok, the dell in question...would you say it was one for emails, surfing, the gaming i do is just website games, some karaoke singing? releasing you of any responsibilities can you suggest one for those duties? thanks again for your help.
 
Hardware isn't my forte, and this isn't really the forum for this kind of advice. You might try asking in the Hardware forum.
 
Last edited by a moderator:
rb56 said:
ok thanks xrob is it ok if i use tweaking registry backup to backup the registry?
Click to expand...

No need to EVER "tweak" the Registry -- in fact, you could end up damaging or corrupting it.

I would highly recommend leaving the Registry alone.

Regards. . .

jcgriff2
 

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