Reply to thread

Hi -


The zip file contained 15 dump files dating back to September 2012.


ASMedia USB 3.0 driver named in 2012 BSOD - needs to be updated -

[code][FONT=lucida console]asmthub3.sys               Wed Nov 02 23:00:32 2011 (4EB203D0)[/FONT][/code]

http://sysnative.com/drivers/driver.php?id=asmthub3.sys


Creative audio also named in prior BSODs - update drivers -

[code][FONT=lucida console]ha20x22k.sys               Tue Dec 18 07:00:49 2012 (50D05AF1)

ctsfm2k.sys                Tue Dec 18 06:56:34 2012 (50D059F2)

ctoss2k.sys                Tue Dec 18 06:56:56 2012 (50D05A08)

ctaud2k.sys                Tue Dec 18 07:02:52 2012 (50D05B6C)

CTHWIUT.SYS                Tue Dec 18 07:05:02 2012 (50D05BEE)

CTEXFIFX.SYS               Tue Dec 18 07:04:49 2012 (50D05BE1)

CT20XUT.SYS                Tue Dec 18 07:04:57 2012 (50D05BE9) [/FONT][/code]

http://sysnative.com/drivers/driver.php?id=ha20x22k.sys

http://sysnative.com/drivers/driver.php?id=ctsfm2k.sys

http://sysnative.com/drivers/driver.php?id=CT20XUT.SYS 

http://sysnative.com/drivers/driver.php?id=ctaud2k.sys

http://sysnative.com/drivers/driver.php?id=CTHWIUT.SYS

http://sysnative.com/drivers/driver.php?id=ctoss2k.sys



Please uninstall Elby and any other virtual devices for now -

[code][FONT=lucida console]ElbyCDIO.sys               Mon Mar 04 04:21:51 2013 (513467AF)[/FONT][/code]

 http://sysnative.com/drivers/driver.php?id=ElbyCDIO.sys



Norton is very likely involved based on the varios bugchecks that had a common exception error code - 0xc0000005 = memory access violation which can also be interpreted as "access denied" -

[code][FONT=lucida console]

SYMDS64.SYS                Tue Jul 30 19:29:08 2013 (51F84C44)

ccSetx64.sys               Mon Sep 23 23:58:04 2013 (52410DCC)

SYMEFA64.SYS               Sat Aug 31 00:02:36 2013 (52216ADC)

SRTSP64.SYS                Wed Sep 25 20:23:42 2013 (52437E8E)

SRTSPX64.SYS               Fri Jul 26 22:45:06 2013 (51F33432)

Ironx64.SYS                Mon Jul 29 20:59:35 2013 (51F70FF7)

SYMEVENT64x86.SYS          Fri Jul 26 22:26:58 2013 (51F32FF2)

IDSvia64.sys               Fri Jan 10 22:57:07 2014 (52D0C113)

SYMNETS.SYS                Mon Sep 23 22:41:10 2013 (5240FBC6)

EX64.SYS                   Thu Aug 22 16:36:51 2013 (52167663)

eeCtrl64.sys               Wed Oct 09 16:50:19 2013 (5255C18B)

EraserUtilRebootDrv.sys    Wed Oct 09 16:50:19 2013 (5255C18B)

ENG64.SYS                  Thu Aug 22 16:38:20 2013 (521676BC)

IDSvia64.sys               Thu Dec 05 20:53:44 2013 (52A12E28)

BHDrvx64.sys               Thu Dec 05 17:05:28 2013 (52A0F8A8)[/FONT][/code]

 http://sysnative.com/drivers/driver.php?id=ccSetx64.sys

 http://sysnative.com/drivers/driver.php?id=SYMEFA64.SYS

http://sysnative.com/drivers/driver.php?id=SRTSP64.SYS

 http://sysnative.com/drivers/driver.php?id=SRTSPX64.SYS

 http://sysnative.com/drivers/driver.php?id=Ironx64.SYS

 http://sysnative.com/drivers/driver.php?id=SYMEVENT64x86.SYS

 http://sysnative.com/drivers/driver.php?id=SYMNETS.SYS

http://sysnative.com/drivers/driver.php?id=ctoss2k.sys

http://sysnative.com/drivers/driver.php?id=ENG64.SYS

 http://sysnative.com/drivers/driver.php?id=IDSvia64.sys

  http://sysnative.com/drivers/driver.php?id=IDSvia64.sys

 http://sysnative.com/drivers/driver.php?id=EX64.SYS

 http://sysnative.com/drivers/driver.php?id=eeCtrl64.sys

 http://sysnative.com/drivers/driver.php?id=EraserUtilRebootDrv.sys

  http://sysnative.com/drivers/driver.php?id=SYMDS64.SYS

 


I recommend Norton NIS/N360 removal with Norton Removal Tool for now -


Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase


Reboot upon completion.  Install Microsoft Security Essentials (MSE)



Regards. . .


jcgriff2



`

 

BSOD SUMMARY 

[code][FONT=lucida console]

Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\021814-10374-01.dmp]

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532

Debug session time: Tue Feb 18 09:39:50.098 2014 (UTC - 5:00)

System Uptime: 0 days 19:14:14.972

Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::SetShape+157 )

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

FAILURE_BUCKET_ID:  X64_0x3B_win32k!SFMLOGICALSURFACE::SetShape+157

Bugcheck code 0000003B

Arguments 00000000`c0000005 fffff960`003632f7 fffff880`15190ea0 00000000`00000000

BiosVersion = 4001

BiosReleaseDate = 06/12/2012

SystemManufacturer = System manufacturer

SystemProductName = System Product Name

MaxSpeed:     3400

CurrentSpeed: 3411


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\021614-11325-01.dmp]

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532

Debug session time: Sun Feb 16 12:00:39.112 2014 (UTC - 5:00)

System Uptime: 3 days 23:41:02.050

Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::SetShape+157 )

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

FAILURE_BUCKET_ID:  X64_0x3B_win32k!SFMLOGICALSURFACE::SetShape+157

Bugcheck code 0000003B

Arguments 00000000`c0000005 fffff960`003232f7 fffff880`15d3aea0 00000000`00000000

BiosVersion = 4001

BiosReleaseDate = 06/12/2012

SystemManufacturer = System manufacturer

SystemProductName = System Product Name

MaxSpeed:     3400

CurrentSpeed: 3411

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\020614-10483-01.dmp]

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532

Debug session time: Thu Feb  6 12:59:59.055 2014 (UTC - 5:00)

System Uptime: 1 days 22:52:26.688

Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::SetShape+157 )

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

FAILURE_BUCKET_ID:  X64_0x3B_win32k!SFMLOGICALSURFACE::SetShape+157

Bugcheck code 0000003B

Arguments 00000000`c0000005 fffff960`002c32f7 fffff880`0867dea0 00000000`00000000

BiosVersion = 4001

BiosReleaseDate = 06/12/2012

SystemManufacturer = System manufacturer

SystemProductName = System Product Name

MaxSpeed:     3400

CurrentSpeed: 3411

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\020414-13462-01.dmp]

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532

Debug session time: Tue Feb  4 14:06:47.914 2014 (UTC - 5:00)

System Uptime: 2 days 17:52:01.084

Probably caused by : win32k.sys ( win32k!W32PIDLOCK::vLockSingleThread+22 )

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  explorer.exe

FAILURE_BUCKET_ID:  X64_0xA_win32k!W32PIDLOCK::vLockSingleThread+22

Bugcheck code 0000000A

Arguments 00000000`001e0874 00000000`00000002 00000000`00000001 fffff800`038c893c

BiosVersion = 4001

BiosReleaseDate = 06/12/2012

SystemManufacturer = System manufacturer

SystemProductName = System Product Name

MaxSpeed:     3400

CurrentSpeed: 3411

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\012014-10826-01.dmp]

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532

Debug session time: Mon Jan 20 14:38:47.346 2014 (UTC - 5:00)

System Uptime: 3 days 17:02:33.244

Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::SetShape+157 )

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

FAILURE_BUCKET_ID:  X64_0x3B_win32k!SFMLOGICALSURFACE::SetShape+157

Bugcheck code 0000003B

Arguments 00000000`c0000005 fffff960`003132f7 fffff880`02b6bea0 00000000`00000000

BiosVersion = 4001

BiosReleaseDate = 06/12/2012

SystemManufacturer = System manufacturer

SystemProductName = System Product Name

MaxSpeed:     3400

CurrentSpeed: 3411

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 


       

            

       [COLOR=#555555]J. C. Griffith, Microsoft MVP (jcgriff2)[/COLOR]  

            

           [URL="http://mvp.microsoft.com/en-us/mvp/John%20C.%20Griffith-4025562"][COLOR=#555555][U]http://mvp.microsoft.com/en-us/mvp/John%20C.%20Griffith-4025562[/U][/COLOR][/URL]  


           [URL="https://www.sysnative.com"][COLOR=#555555][/COLOR][/URL][COLOR=#555555][U][URL="https://www.sysnative.com"]www.sysnative.com[/URL][/U][/COLOR]

            

           [URL="http://jcgriff2.com"][COLOR=#555555][/COLOR][/URL][COLOR=#555555][U][URL="http://www.jcgriff2.com"]www.jcgriff2.com[/URL][/U][/COLOR]



¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨



  [/FONT][/code]


Back
Top