BSOD Event 41

rikkib · Dec 31, 2024

Hi I cannot get my head around this, it happens even when in sleep mode

[td width="15px"] [/td][td width="130px"]System[/td]

[td]

-	Provider

[ Name]

Microsoft-Windows-Kernel-Power

[ Guid]

{331c3b3a-2005-44c2-ac5e-77220c37d6b4}

[/td]

[td]

EventID

41

[/td]

[td]

Version

10

[/td]

[td]

Level

1

[/td]

[td]

Task

63

[/td]

[td]

Opcode

0

[/td]

[td]

Keywords

0x8000400000000002

[/td]

[td]

-	TimeCreated

[ SystemTime]

2024-12-31T18:37:50.3561964Z

[/td]

[td]

EventRecordID

34639

[/td]

[td]

Correlation

[/td]

[td]

-	Execution

[ ProcessID]

4

[ ThreadID]

8

[/td]

[td]

Channel

System

[/td]

[td]

Computer

------------------

[/td]

[td]

-	Security

[ UserID]

S-1-5-18

[/td]

[td width="130px"]EventData[/td]

[td width="130px"]BugcheckCode[/td][td]340[/td]

[td width="130px"]BugcheckParameter1[/td][td]0xffff840e6c62d000[/td]

[td width="130px"]BugcheckParameter2[/td][td]0x0[/td]

[td width="130px"]BugcheckParameter3[/td][td]0x0[/td]

[td width="130px"]BugcheckParameter4[/td][td]0x0[/td]

[td width="130px"]SleepInProgress[/td][td]0[/td]

[td width="130px"]PowerButtonTimestamp[/td][td]0[/td]

[td width="130px"]BootAppStatus[/td][td]0[/td]

[td width="130px"]Checkpoint[/td][td]16[/td]

[td width="130px"]ConnectedStandbyInProgress[/td][td]false[/td]

[td width="130px"]SystemSleepTransitionsToOn[/td][td]2[/td]

[td width="130px"]CsEntryScenarioInstanceId[/td][td]13[/td]

[td width="130px"]BugcheckInfoFromEFI[/td][td]true[/td]

[td width="130px"]CheckpointStatus[/td][td]0[/td]

[td width="130px"]CsEntryScenarioInstanceIdV2[/td][td]13[/td]

[td width="130px"]LongPowerButtonPressDetected[/td][td]false[/td]

[td width="130px"]LidReliability[/td][td]false[/td]

[td width="130px"]InputSuppressionState[/td][td]0[/td]

[td width="130px"]PowerButtonSuppressionState[/td][td]0[/td]

[td width="130px"]LidState[/td][td]1[/td]

[td width="130px"]WHEABootErrorCount[/td][td]0[/td]

Bios diagnostics - all fine
CMD checks and fixes - no issues,
HDTune, no issues and CrystalDiskInfo, no issues

ET_Explorer · Dec 31, 2024

Ram Information shows you are running 5600 MHz
When the processor (13th Gen Intel(R) Core(TM) i7-13700HX, 2100 Mhz) Supports
Up to DDR5 4800 MT/s
Up to DDR4 3200 MT/s

rikkib · Wednesday at 4:07 AM

Hi, thanks so much,

is there a way to fix this without replacing hardware?

axe0 · Wednesday at 4:56 AM

rikkib said:
CMD checks and fixes - no issues

What checks/fixes do you mean exactly?

ET_Explorer · Wednesday at 5:36 AM

rikkib said:
Hi, thanks so much,

is there a way to fix this without replacing hardware?

No! You need to downgrade the ram from 5600 MHz to either 3200 MHz or 4800 MHz

ubuysa · Wednesday at 8:50 AM

First things first, you have a WD SN810 SSD and you're running Windows 11 24H2 (build 26100). There are known issues with some WD drives and 24H2 which is fixed only by a firmware update to the WD drive. Download the WD Dashboard and use that to update the firmware for your drive. Then see whether the problems remain.

rikkib · Wednesday at 9:30 AM

hi

WD Dashboard and use that to update the firmware for your drive - it says its already to the latest

rikkib · Wednesday at 9:30 AM

ET_Explorer thanks i will check with hp

ubuysa · Wednesday at 1:10 PM

rikkib said:
WD Dashboard and use that to update the firmware for your drive - it says its already to the latest

Fair enough, but it needed to be checked.

I can see that you've been having a fair few live kernel events, these are errors from which Windows is able to recover, though it almost always results in a crash to the desktop. The bugcheck code in every case is 0x141, a VIDEO_ENGINE_TIMEOUT_DETECTED error. As you might expect that's graphics related. Can you please navigate to the folder C:\Windows\LiveKernelReports, under there you'll likely find several sub-folders, look through all these sub-folders and upload all dump files that you find.

rikkib · Wednesday at 1:55 PM

Hi ubuysa
there is only 1 file but its 5gb, no idea how to make that uploadable, cant even think of an app that will be able to open it (maybe notepad ++ after like an hour)
Any suggestions?

Thanks Rikky

ubuysa · Thursday at 4:34 AM

If it's a dump (ending in .dmp) you won't have an app that can open it, but I do. Can you post a screenshot of the folder listing in which you found this file please?

rikkib · Thursday at 1:00 PM

Hello

Please find attached

thanks

ubuysa · Sunday at 4:55 AM

OK, upload that and any you find in that Watchdog folder.

rikkib · Sunday at 11:47 AM

How can i upload, its too big?

thanks

xilolee · Sunday at 12:40 PM

You can use 7-zip to zip the file.

Read More:

You can upload the compressed (zipped) file to onedrive, google drive, or similar services.
Then, post its link here.

rikkib · 2025-01-06T03:56:09-0500

hello

I didnt realize it would compress so well, normally when i try to compress stuff it barely does anything.
Anyway i have uploaded it here
WATCHDOG-20241010-1837.7z

rikkib · 2025-01-06T04:18:03-0500

Also

there is nothing in that watchdog folder :)

ubuysa · 2025-01-07T03:54:39-0500

That one live dump was a 0x141 VIDEO_ENGINE_TIMEOUT_DETECTED, which is pretty much what it says on the tin. The live dump shows the failure occurring in the Intel iGPU driver igdkmdn64.sys...

Code:

 FAILURE_BUCKET_ID:  LKD_0x141_IMAGE_igdkmdn64.sys

The version of this driver that you have installed looks recent, it dates from 8th July 2024...

Rich (BB code):

0: kd> lmvm igdkmdn64
Browse full module list
start             end                 module name
fffff804`96b90000 fffff804`99e70000   igdkmdn64   (no symbols)       
    Loaded symbol image file: igdkmdn64.sys
    Image path: \SystemRoot\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f0b55904da3ac473\igdkmdn64.sys
    Image name: igdkmdn64.sys
    Browse all global symbols  functions  data  Symbol Reload
    Timestamp:        Mon Jul  8 06:49:18 2024 (668B61BE)
    CheckSum:         032E7B28
    ImageSize:        032E0000
    File version:     32.0.101.5763
    Product version:  32.0.101.5763
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.4 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    Information from resource tables:
        CompanyName:      Intel Corporation
        ProductName:      Intel HD Graphics Drivers for Windows(R)
        InternalName:     igdkmdn64.sys
        OriginalFilename: igdkmdn64.sys
        ProductVersion:   32.0.101.5763
        FileVersion:      32.0.101.5763
        FileDescription:  Intel Graphics Kernel Mode New Driver
        LegalCopyright:   Copyright (c) 1998-2024 Intel Corporation.

There is a more recent version of this driver (Revision C) on the HP driver download site for your laptop dated 5th Sept 2024. It seems to be specific to Windows 11 24H2 which you are running. There is also an update to the Nvidia driver on there too. I would download and install both those drivers.

There are also updates to the chipset drivers for your laptop specifically for 24H2. I would review all the drivers on there and get them all up to date.

rikkib · 2025-01-07T04:22:15-0500

thanks so much, i will download all updated drivers (i did go to drivers in control panel and check updates from there and it said there were not any for all of them) and i will let you know if i still get issues.

just fyi i appriciate the suppoprt and effort and i will donate to this site once payday arrives

BSOD Event 41

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ET_Explorer thanks i will check with hp​

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Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

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BSOD Academy Instructor,
Security Analyst

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BSOD Kernel Dump Senior Analyst
Contributor

ET_Explorer thanks i will check with hp

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BSOD Kernel Dump Senior Analyst
Contributor

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

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BSOD Kernel Dump Senior Analyst
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