can you help please

Hi bazer!


The SFC scan was clean, so we will run SURT again


System Update Readiness Tool (SURT)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log


-CKing
 
Hi bazer,

Well, the SURT log did not find any corruptions!

Are you able to do the in-place install of Windows 7 or 10?

-CKing
 
hi cking,

no haven't tried to do repair will upgrade to windows 10 later can you explain if possible this error in this part of the log of cbs when the pc starts I also enclose the full log as an attachment , strange how the surt repaired 2 errors but did not log them

thanks again baz

016-02-06 07:57:11, Info CBS Loaded Servicing Stack v6.1.7601.18766 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.18766_none_675144b3de10d6f7\cbscore.dll
2016-02-06 07:57:12, Info CSI 00000001@2016/2/6:07:57:12.404 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feef42f0dd @0x7fef0b598b5 @0x7fef0b234e3 @0xff56e97c @0xff56d799 @0xff56db2f)
2016-02-06 07:57:12, Info CSI 00000002@2016/2/6:07:57:12.404 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feef42f0dd @0x7fef0ba6816 @0x7fef0b72b18 @0x7fef0b235b9 @0xff56e97c @0xff56d799)
2016-02-06 07:57:12, Info CSI 00000003@2016/2/6:07:57:12.404 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feef42f0dd @0x7fef0ab8738 @0x7fef0ab8866 @0xff56e474 @0xff56d7de @0xff56db2f)
2016-02-06 07:57:12, Info CBS Ending TrustedInstaller initialization.
2016-02-06 07:57:12, Info CBS Starting the TrustedInstaller main loop.
2016-02-06 07:57:12, Info CBS TrustedInstaller service starts successfully.
2016-02-06 07:57:12, Info CBS SQM: Initializing online with Windows opt-in: False
2016-02-06 07:57:12, Info CBS SQM: Cleaning up report files older than 10 days.
2016-02-06 07:57:12, Info CBS SQM: Requesting upload of all unsent reports.
2016-02-06 07:57:12, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2016-02-06 07:57:12, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2016-02-06 07:57:12, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2016-02-06 07:57:12, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2016-02-06 07:57:12, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2016-02-06 07:57:12, Info CBS NonStart: Checking to ensure startup processing was not required.
2016-02-06 07:57:12, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x11cfa80
2016-02-06 07:57:12, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2016-02-06 07:57:12, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1e8
2016-02-06 07:57:12, Info CSI 00000007@2016/2/6:07:57:12.529 CSI perf trace:
CSIPERF:TXCOMMIT;1314
 

Attachments

ok thanks for the info, still cant do repair/upgrade gets stuck at%0 gathering files and etc. will back need files later and maybe do new install the upgrade to windows 10 thanks baz
 
Hello bazer!

Installations can take time, so could you start the installer overnight, and see if it is still at 0% at gathering files in the morning?

-CKing
 
hi cking,

haven't tried overnight in place repair yet but will let you know how it goes soon thanks bazer
 

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