Can't install KB5051987 no matter what I do.

[vtskr444]

I can't install KB5051987 no matter what I do. Tried all possible workarounds. In-place install of windows. Resizing Recovery partition. Recreating UEFI partition.

sfc /scannow - no errors
Dism /Online /Cleanup-Image /RestoreHealth - does not work.

Every time updates are installed it gets to 40%, then errors with something terrible happened rolling back changes. First time since in very very long time I am unable to fix problem myself

Thanks in advance

 

[Windows Update Bot]

Hi @vtskr444,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[vtskr444]

Still relevant

 

[Maxstar]

Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
• Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
• Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
• Press the Scan button.
• Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
• Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[vtskr444]

Adding files

 

[Maxstar]

Hi,

Right-click on the file

FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Files button.

containerai.dll

• When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
• Post the logfile Search.txt as attachment in your next reply.

 

[vtskr444]

Hello,

Attaching Search.txt

 

[Maxstar]

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[vtskr444]

Hi,

Attaching SFCFix.txt. DISM ran successfully

 

[Maxstar]

Great, please run the System File Checker as well and post the result. If it fails attach a new copy of the CBS logs.

SFC /Scannow

 

[vtskr444]

Hello.

SFC /scannow didn't find any problems. KB5051987 however failed to install again... stuck at 40% and then rolled back

 

[Maxstar]

Please provide the latest CBS logs and the result (Services.txt) of the following command.

wmic service get name,displayname,pathname,startmode,exitcode > "%userprofile%\desktop\services.txt"

EDIT:

Please do also the following:

Error: (03/09/2025 09:06:26 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Container Manager Service service terminated with the following error:
No hypervisor is present on this system.

Upload the Event Viewer logs.

• Click the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
  Copy and paste the following commands one at a time into the command prompt and press enter after each.
  

  wevtutil epl SYSTEM "%userprofile%\Desktop\System.evt"
  wevtutil epl APPLICATION "%userprofile%\Desktop\Application.evt"
  PowerShell Compress-Archive -Path "%userprofile%\Desktop\*.evt" -DestinationPath "%UserProfile%\Desktop\EventLogs.zip"

• These commands will collect the System and Application logs and create EventsLogs.zip on your Desktop.
• Attach this file in your next reply.