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Connecting Phone with PC as MTP-Receiving error 28 and error 19

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Nick1029

New member
Joined
Sep 7, 2023
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2
Hello,

Laptop, 64 bit, 6GB ram. Win 7.

Recently I tried to connect my phone with PC for the first time through USB and got this error.

The drivers for this device are not installed. (Code 28). A service installation section in this INF is invalid.

I have a Swipe Konnect Plus phone, android 5.1 which is 4 years old. But the manufacturer is not available any more. Swipe has shut down. So there is no way to download any usb drivers from manufacturer.

I have tried to download drivers from device manager both automatically and manually through browse section as well. I have also uninstalled device and run SFC /SCANNOW , rebooted and installed again but received the same error.

I have also received (Code 19) error. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.

I am attaching 2 screen shots for the same.

Pleas tell me how to fix it.

Thanks
 

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Before posting my thread I have checked this link MTP driver update causes USB connected phone or portable device issue - Microsoft Support and done a few things. I saw that a Windows update(KB4016754) to remove WPD was installed on my pc on August 28, 2023.

I went to the next link Redirecting and downloaded the windows troubleshooter and ran it, but it was not able to fix the issue.

I did the same after receiving your post but the Windows troubleshooter was able to solve the issue. Before troubleshooting I checked with pnputil.exe -e and found that a Driver date and version : 02/22/2016 5.2.5326.4762 forgot the OEM#number(might be 29) is there in the system. After running the troubleshooter the driver was not there anymore. Tried connecting the phone again but received the same errors as posted in first mail. So, I went to check drivers with pnputil.exe -e, again but this time I found that there is another Driver date and version : 02/22/2016 5.2.5326.4762 but with OEM#10. Ran the troubleshooter again and it fixed the problem. But on checking with command prompt , the driver was still there. Tried deleting with pnputil.exe -d oem##.inf but received this error Deleting the driver package failed:One or more devices are presently installed using the specified inf.
I did not followed these steps from the link:
Method 1: Use a System Restore Point and
Method 2: Roll back the device driver and remove from system

Please note that I am using my phone without a SIM card, but I have wifi connection. If that is an issue,do mention.

Thanks
 
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