[SOLVED] Dism.exe hangs at 62.3%

[Hedini]

Hello,

the OS is Windows 11 build 26100.3323.

I checked my computer this week with sfc and dism and both found some errors and tried to fix them.
Sfc managed to fix the errors successfully and subsequent calls of sfc show that everything is operating correctly on my computer now. At least for that what sfc checks.

Unluckily I can't say the same about dism. :-(
When run with /scanhealth it says that there are errors that can be repaired, but when I try to repair them with /restorehealth, the program hangs at 62.3% and that's it. 0% cpu load on the process, 0% I/O, no error message on the command prompt.

I attached my cbs.log and dism.log.


Kind regards,
Chris

 

[Windows Update Bot]

Hi @Hedini,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Hedini]

Hi,

I poked my Windows installation a bit more and now the dism command finishes with an error message that states that some files are missing and it can't even find them on Windows Update or on the Windows image that I recently downloaded.

From what I can see from the log, the following packages are corrupt / partly missing:
amd64_microsoft-windows-shell-controlcenter_31bf3856ad364e35_10.0.26100.1591_none_b30a78578aa4fd41
amd64_userexperience-lkg_31bf3856ad364e35_10.0.26100.1742_none_3c72368675eae921
amd64_userexperience-photon_31bf3856ad364e35_10.0.26100.1591_none_faf85d9f2170dfcf
amd64_userexperience-core_31bf3856ad364e35_10.0.26100.1591_none_53ec4fcd7ac99448
amd64_userexperience-desktop_31bf3856ad364e35_10.0.26100.1591_none_c815e77f1a5104dd

Can anybody please take a look at it and send me the missing files?

Kind regards,
Chris

 

[Maxstar]

Hi,

The fix is too large to attach, so I've uploaded it here: SFCFix.zip

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Hedini]

Hi,

the fix did work: "Successfully processed all directives.".

Subsequent runs of SFC and DISM showed no errors and finished successfully.

Thank you very much (again),
Chris

 

[Maxstar]

Hi,

You're welcome. Glad to hear the issue has been resolved...