[SOLVED] Error 0x80073701 w/Windows Update & New Roles/Features Add (Win Server 2016)

Great. I don't think MiniTool has proper logs (correct me if I'm wrong) but I attached a screen shot of what I was talking about in the history page in case useful. Logs from FRST also attached.
 

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Could you temporarily uninstall Symantec? Yes, you would need to actually uninstall it using its removal tool, not disable as it is integrated deep into the kernel of the OS.

Also, please go to C:\Windows\Minidump, copy the folder to the Desktop, zip it up and attach it in your next reply.

I am suspecting a third-party interference is in play here.
 
It's not a bad thought, I had the same one. When I rebuilt the server from the last time it worked fine out of the and I paid attention whenever I installed a new program seeing if something caused it but it all worked fine. Imagine my surprise when I went to add a role a week later and the issue was back. At first it only impacted adding/removing roles and Windows Update still worked fine. It was only when this last major update came out that I started having trouble installing it. The update which keeps failing must touch the same part of the system which causes add/removing roles to fail.

In any event...I uninstalled SEP and also did a clean boot but got the same update error message. I've attached the minidump folder here.
 

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Create a new user account, give it Admin privileges and log on. Try updating and let me know if there's any improvement. If not, attach both CBS.log and setupapi.dev.log.
 
Was just able to get back to this. A good thought but unfortunately still failed. Logs attached.
Hopefully you're sleeping this late. :)
 

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Nope, not yet.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
  9. Attach EvtLogs.zip that will be created on your Desktop.
 

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Interesting. Can you please verify that the Automatically Restart option is unchecked? It is located under Startup and Recovery which can be accessed by right-clicking This PC and selecting Properties and then Advanced System Settings.
 
It is checked. I don't think I ever modified that from install. Uncheck I presume?
 
Yes, then create a good backup of the server if you don't have one already and attempt updates. I suspect you'll be stuck in a BSOD state. Please note down the cause of it or take a screenshot. Then manually reboot and let me know what the cause was.
 
Sorry for the delay but I had to wait until I had a block of uninterrupted time just in case things went south and I had to restore from backup. So I unchecked the automatic restart and tried the update and it failed again but no BSOD.
 
Code: 
C:\Windows\system32>winmgmt /verifyrepository*
WMI repository is consistent


C:\Windows\system32>
 
What devices are connected to the server? Also, I see that you have an unknown item in your Device Manager. Please Let me know which device needs them by looking at HWID and giving it to me.
 
Two external USB hard drives, serial connector to an UPS, 3 network cords, monitor, power, one USB keyboard, and one Bluetooth mouse USB.

Good catch on the unknown device as I hadn't seen that. The HWID was for an OpenVPN driver (tapoas) so I went ahead and uninstalled it.
 
A number of them. For Windows Update I have a GPO enabled sets WU to auto download only.
 
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