Error 80073712: Havent been able to install most updates for almost 2 years

Hello,

Here is the fixlog, and the file requested is attached (Zipped, since I cant attach it otherwise):


Fix result of Farbar Recovery Scan Tool (x64) Version: 27.01.2019
Ran by Ahmed Al-Jefairi (27-01-2019 22:52:01) Run:30
Running from C:\Users\Ahmed Al-Jefairi\Desktop
Loaded Profiles: Ahmed Al-Jefairi (Available Profiles: Ahmed Al-Jefairi)
Boot Mode: Normal
==============================================


fixlist content:
*****************
CloseProcesses:
StartPowershell:
$Session = New-Object -ComObject "Microsoft.Update.Session"

$Searcher = $Session.CreateUpdateSearcher()

$historyCount = $Searcher.GetTotalHistoryCount()

$Searcher.QueryHistory(0, $historyCount) | Select-Object Date,

@{name="Operation"; expression={switch($_.operation){

1 {"Installation"}; 2 {"Uninstallation"}; 3 {"Other"}}}},

@{name="Status"; expression={switch($_.resultcode){

1 {"In Progress"}; 2 {"Succeeded"}; 3 {"Succeeded With Errors"};

4 {"Failed"}; 5 {"Aborted"}

}}}, Title | Export-Csv -NoType "$Env:userprofile\Desktop\WindowsUpdates.csv"
EndPowershell:


*****************


Processes closed successfully.


========= Powershell: =========




========= End of Powershell: =========






The system needed a reboot.


==== End of Fixlog 22:52:08 ====
 

Attachments

Greetings.

Please do this.

===================================================

Checking for Installed Windows Update

--------------------

  • Please click Start, type View Installed Updates then click on it above.
  • In the Search Installed Updates box in the upper right corner type KB2670838
  • Please tell me if that is listed as an Installed Update
===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

  • Update installed?
 
Greetings and thank you for your patience.

As you will soon see, we will be making some widespread changes to your system in order to unwind things so Windows Update has a clearer path to success. As a result it is important to have a current full system backup. If you do not have one please do that before continuing on with the fix.

Once you are all set please let me know.
 
Hi,

Sorry for the delay. Might be a bit busy today and tomorrow but I'll hopefully be able to do this.

Before that though, I want to confirm something: The system backup will only back up my windows (C:/) drive right? Cause I have 2 other data drives attached to my PC, and there is no way I can back that up

Thanks
 
Yes, we are only concerned with your C drive. No rush, it is more important to successfully back up your drive than to do it quickly.
 
Hi Gary,

I dont want to keep you hanging, so I'd like to update you. It's been a busy couple of days for me. I'd like to ask for a couple more days to get things sorted out.
One more reason I'm not having enough time, is that I have to make some space for the full back up, and my current drives dont have enough space to hold the backup image.

While I'm at it, I should ask, would the backup size be the same size as my used space on C drive? Or is it a bit by bit image of the size of the drive (used + unused)

Thanks again, and I deeply apologize for the delay.
 
Greetings.

Thank you for the update, no problem at all.

The backup file only contains the used space on your drive and is typically smaller than the actual space used. You might take take a look at Macrium Reflect Free. You can review the discussion here to get an idea about what you can anticipate.
 
Hello!

I'm very sorry for the VERY long delay. Believe it or not, I haven't touched my PC for the past 5 days or so. I barely caught up with everything just today, and now I'm on to this.

I expect to have some slight delay till next Tuesday, but I should hopefully be able to at least check in daily.

Anyway, I'll see about attempting a back up now (after freeing some space), and I'll be back.

I appreciate your patience on this.
 
Thanks for touching base. Once you are all set I have your next step ready to go.
 
Oh My! said:
Thanks for touching base. Once you are all set I have your next step ready to go.
Click to expand...
Thanks for understanding!

Alright, so I'm a bit confused. It seems like the first link you posted will back up my C drive using a windows built in tool, while you posted in the next post Macrium software? Which method should I follow?
Assuming its the later, would the trial version do? or do I have to actually buy the program?
 
Feel free to use the Windows built in tool if you have enough space. If space becomes an issue Macrium might be another alternative. It is free for home use.
 
Great, I figured as much. I should (barely) have space for the windows tool. I already started the process since I wrote the last message, and it seems to be half way through. I'll be back in 20 minutes or so. I think it would be done by then
 
Ok this finished much faster than expected, and it only took like, 5 GB out of my drive. What gives?

Also, now it's asking me: Do you want to create a system repair disc?

Should I do that, or do I not need it for later steps?
 
Greetings.

In reviewing your FRST reports from the start of our time together it does not appear you have a Recovery Partition installed. That partition, a Windows Installation disk (containing the proper Windows version), or a System Repair Disk will allow you to access your computer even if it won't boot. If you don't have a Windows Installation disk I would suggest you create the Repair Disk and keep that in case it is needed in the future. I don't anticipate we will need that here but it is good to have the capabilities the disk provides.

Let me know.
 
I do have the windows disk I used to install the OS on this PC from years back. Obviously, that a complete reinstall of windows isnt it? Or will I just need to use that disc to access the installation screen, and then choose this newly created backup image?

Furthermore, the backup is on an internal drive on this PC. Does that work, or do I have to find an external drive for it?

Also, I think I know why it took 5GB from my drive only. I think I previously had a backup, and this newly created one deleted the old one and placed that instead. To further confirm this, the D:/ drive now (where I chose the image to store as a destination) has the following layout:
D:\WindowsImageBackup\Ahmed-PC\Backup 2019-02-07 013422

This folder is 210GB. Is this correct? or am I looking at the wrong thing?

Thanks
 
That sounds reasonable but I don't have your computer in front of me. Can you confirm your image is on a separate drive even though it is an internal drive?
 
Yes, I assembled this PC myself.


The system drive is SSD. It's 256GB, with about 86GB empty.
The other two internal drives are WD's Caviar black 7200RPM HDDs. They are 1TB each.


The image is of the SSD is on of the WD's HDDs.


I hope that clears it up.

PS: The website seems to have some hiccups.
 
Perfect, thanks.

Yes, there are issues with the site. This didn't make it into my post:

The Installation Disk can be used to repair your computer short of installing a new operating system.
Click to expand...


Now do this.

===================================================

Farbar's Recovery Scan Tool - Run Fix in Normal or Safe Mode Using Attached File

--------------------

  • Please download View attachment Fixlist.txt and save it in the same location as FRST.exe (example, Desktop, USB device) <<< Important
  • Right click on FRST and select Run as administrator
  • Click Fix and once completed your computer will reboot
  • The tool will create a log on the desktop called Fixlog.txt. Please attach the report to your reply
===================================================

Things I would like to see in your next reply.

  • Attached Fixlog
 
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