Error 80073712: Havent been able to install most updates for almost 2 years

[Oh My!]

Thanks for letting us know.
Let's try the update again. You know the routine.

 

[Madridi]

Hi,

update failed. Here is the cbs log

 

[Oh My!]

Greetings.

Thank you for the information.

I would like to step back a bit and discuss our options. This is by no means a request to end our efforts, we are more than willing to continue to try to overcome your issues while there is still some hope of doing so. Our concern is your potential level of frustration and fatigue with the ongoing Windows Update failures. Though we hope for a breakthrough sooner rather than later, it is impossible to guage how close we might be to finding success, if we find success at all. It is possible the only way to bring your system back to health would be to perform a Repair Installation of your operating system. This process should not remove any data files and you may have to repair/reinstall some programs but this is usually not the case.

Let us know your thoughts.

 

[Madridi]

Hello,

I'm back :)

Thank you for your concern. I understand completely where the concern is, so I'll point my view on this as well.

As I have mentioned before (maybe privately), I am not frustrated at all. Sure, I would like to see this being fixed sooner rather than later, but I completely understand that its not really easy to figure out the root cause behind the issues I'm getting.

I mentioned in this topic title, that I have not been able to install any updates for years. Meaning, this is not a new issue. I lived with it for years with no expectations of it being fixed without a clean reinstall. That is, until I came across this forum, and saw what you guys do here. Which is why I took the plunge. I have no expectation that this will eventually lead to a fix. But I have nothing to lose for trying. If it eventually gets fixed, then great. If not, then I lost nothing.

I also understand that we all have our real lives, and there are time differences between us. Therefore, there might be delays in replies from either side. The fixes only take a minute or 2 each time, so it's not distracting me from anything I'm doing.

Correct me if I'm wrong, but I also take comfort in the fact that, as I understand, all those fixes performed are stuff that needed to be done anyway, regardless of whether they were relevant to the issue at hand or not.

So basically, I'm in this for however long it takes. That being said, I understand that the longer this issue takes, the more time I'm taking away from you to analyze the logs and provide fixes. If anything, it's taking time away from helping other users.

With that in mind, I'm not sure about the repair installation process. I'm not sure what kind of services will be removed after this is done. I have several services that I manually installed over the years, as well as drivers for several components, I'm not sure what all of these were. An example of this would be powershell. I dont know why, but it didnt work on my PC, and I can't remember what I did to get it installed and all working for me. I'm not going to lie, laziness is also a part of it. I would have to look for my windows installation disc, and go through a (maybe) tedious process, with time that I don't really have much of. So I would like to stay away from this until it becomes our only option.

Given all of the above, please do let me know how you would like to proceed. I'm open to all scenarios possibly, and we can take it from there. I can suggest teamviewer, if that would help speed things up, but that's up to you guys to decide.

Thanks again for all time and effort you have put in this. I understand it's not easy, and at the very least, time consuming. I really appreciate it.

 

[Oh My!]

Greetings and welcome back.

We are happy to continue on until such time as it becomes readily apparent we will not be able to overcome the corruptions. Hopefully we will find success but time will tell.

Let's do this now.

===================================================

Farbar Recovery Scan Tool (FRST) Script

--------------------

• Right click on the FRST icon and select Run as administrator
• Highlight the below information then hit the Ctrl + C keys at the same time
• The information will be copied invisibly and will be "pasted" into FRST automatically when you click Fix as instructed below

Start:: cmd: reg load HKLM\Components C:\Windows\System32\Config\Components DeleteValue: HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_none_c85d57a8b44a3cfc\v!6.1.7601.23392|InstallMapMissingComponentKey End::

• Click Fix
• Copy and paste the Fixlog.txt report in your reply.

===================================================

Windows Update Steps

--------------------

• Please attempt to install KB3146706 . If that is successful stop and let me know.
• If KB3146706 fails, attempt to install KB4486563.
• If KB4486563 fails provide the CBS file and the Components file

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Fixlog
• Windows Update results?
• CBS and Components, if necessary

 

[Madridi]

Hi,

glad we can continue working on this :)

KB3146706 said it was already installed. I suppose that is categorized under failed? So I went ahead and tried installing KB4486563 but that also failed.

You'll find cbs attached. Here is the link for components file, followed by fixlog:
MEGA

-----------------------------------------------------------------------------------
Fix result of Farbar Recovery Scan Tool (x64) Version: 20.02.2019 02
Ran by Ahmed Al-Jefairi (24-02-2019 02:56:10) Run:45
Running from C:\Users\Ahmed Al-Jefairi\Desktop
Loaded Profiles: Ahmed Al-Jefairi (Available Profiles: Ahmed Al-Jefairi)
Boot Mode: Normal
==============================================

fixlist content:
*
cmd: reg load HKLM\Components C:\Windows\System32\Config\Components
DeleteValue: HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_none_c85d57a8b44a3cfc\v!6.1.7601.23392|InstallMapMissingComponentKey

*


========= reg load HKLM\Components C:\Windows\System32\Config\Components =========

The operation completed successfully.


========= End of CMD: =========

"HKEY_LOCAL_MACHINE\Components\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_microsoft-windows-com-base-qfe-ole32_31bf3856ad364e35_none_c85d57a8b44a3cfc\v!6.1.7601.23392\\InstallMapMissingComponentKey" => removed successfully

==== End of Fixlog 02:56:11 ====

 

[Oh My!]

Greetings.

Please do this.

===================================================

Manually Uninstalling and Reinstalling a Windows Update

--------------------

• Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
• Type or copy and paste the following after the Command Prompt and hit Enter

wusa /uninstall /KB:3146706​

• Click Yes on the Do you want to uninstall the following Windows software update? screen
• Attempt to reinstall KB3146706 and report whether it was installed or not applicable to your computer

===================================================

Things I would like to see in your next reply.

• Update uninstall?
• Update install?

 

[Madridi]

Hi,

sorry for the delay. The update uninstalled successfully, but failed to install

 

[Oh My!]

Did it say it wasn't applicable to your computer or did it try to install and failed?

 

[Madridi]

No it tried to install and then failed

 

[Oh My!]

Thank you.

I would like you to try to install that update again even though it will most likely fail. If it does fail again please provide the CBS file.

 

[Madridi]

Yep, failed again.
There you go :)

 

[Oh My!]

Greetings.

Thanks for your patience. Here is the next lengthy Fixlist.

===================================================

Farbar's Recovery Scan Tool - Run Script Using Attached File

--------------------

• Please download Fixlist.txt and save it in the same location as FRST64 (example, Desktop, USB device) <<< Important
• Right click on FRST64 and select Run as administrator
• Click Fix
• Please copy and paste (or attach) the Fixlog.txt report in your reply

===================================================

Please attempt to install KB3146706 and if it fails provide the CBS log

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Fixlog
• Windows Update?
• CBS log, if necessary

 

[Madridi]

Hi,

Thanks for the new script. It went well, and the update installed successfully :)

Fixlog is attached

 

[Oh My!]

Excellent.

Can you check which Windows Updates are available to install. We don't want to install them yet, just evaluate which ones are there.

 

[Madridi]

Hi,

3 important updates:
KB4487078
KB4486563
KB2952664

34 optional updates:
KB4486565
KB4487256

All other optional updates are language packs

 

[Oh My!]

Greetings.

Thank you for the information.

We are going to try to install all of the Important Updates but do so one at a time. Only continue on if an update is successful. If one fails, please provide the CBS log file. Attempt to install them individually in the following order:

KB2952664
KB4487078
KB4486563

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Results?

 

[Madridi]

Hi,

First one failed. I expected as much since they try to auto install themselves every night I think, and fail. Though I don't think it was individual installation.

Anyway, CBS attached

Thanks

 

[Oh My!]

===================================================

Manually Uninstalling a Windows Update

--------------------

• Click Start, type cmd, right click on Command Prompt (or cmd) above and select Run as administrator
• Type or copy and paste the following after the Command Prompt and hit Enter

wusa /uninstall /KB:2952664​

• If the update is found click Yes on the Do you want to uninstall the following Windows software update? screen
• If the update is not installed click OK

===================================================

Installing Windows Update Using DISM

--------------------

• Download Windows6.1-KB2952664-v25-x64.cab and save to your Desktop
• Right click on the file, select Extract All..., and Extract the file using the default settings.
• Close the window
• Click Start, type Command Prompt, right click on Command Prompt (or cmd) above and select Run as administrator
• Copy and paste the following after the Command Prompt, then hit Enter

dism /online /add-package /packagepath:C:\Users\Ahmed Al-Jefairi\Desktop\Windows6.1-KB2952664-v25-x64.cab​

• You should receive the first message but may or may not see the next 2 messages:

The operation completed successfully.
Restart Windows to complete this operation
Do you want to restart the computer now (Y/N)? (Type Y and hit Enter if present)​

• If at any time an error message appears right click inside the command window, click Select All, then hit Enter to copy the information. Paste the information in your reply
• If the installation is unsuccessful please provide a new CBS log

===================================================

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

• Uninstall successful?
• Install successfully?
• Error message, if applicable
• CBS log, if applicable

 

[Madridi]

Hi,

uninstall went fine. For the install, moved the .cab to C: instead of desktop cause it's easier, and used the following command:
dism /online /add-package /packagepath:C:\Windows6.1-KB2952664-v25-x64.cab

I received the error below. CBS is also attached, and I also attached dism.log if you need it:

----------------------------------------------------------------------------

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - Adding package Package_for_KB2952664~31bf3856ad364e35~amd64~~6.1.25.1
[===========================96.8%======================== ]
An error occurred - Package_for_KB2952664 Error: 0x8007371b

Error: 14107

One or more required members of the transaction are not present.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log