[SOLVED] Failure to install Windows Vista SP2 (KB948465)

iLLan · Dec 1, 2015

Hi there,

As the title mentions, I have trouble updating my Vista SP1 to SP2. I just recently discovered my Vista laptop wasn't up to date, as it was having problems with finding Windows updates.
I have searched the Microsoft websites for solutions for the last weeks, but none of them worked for me. In the meanwhile I have used various tools like the System Update Readiness Tool, Microsoft Fix It, the sfc /scannow and last but not least the SFCFix.

I could still try to re-install my complete Windows, but I would rather not do so. One of the reasons is that I really want to (kind of) understand what the problems are, so I would know what to in the future. I'm not that deep into software, so I hope all the information I post is useful.

The information I have:

The laptop is a HP Elitebook 8530w, running Windows Vista Business 32-bit, currently running Service Pack 1.
Windows Update only recognizes the new SP2-update (KB948465) if I use the check for updates-button multiple times.
Windows Update won't install the SP2-update and will give the error-code: 0x800f081f. (Update will start downloading, but will stop after approx. 5 mins, only one time it got up to 25% downloading the update.)
Manual installation of SP2 (KB948465) will fail: A system error prevented the service pack from installing.
The System Update Readiness Tool from Windows will try to install Hotfix for Windows (KB947821), but will fail. View attachment CheckSUR.log
The Microsoft Fix It Tool will notice some problems and will give the following Report:

Read More:

Issues found
Problems installing recent updates
Not fixed error.png

Repair Windows Update Succeeded check.png

Some security settings are missing or have been changed
Fixedcheck.png

Reset security settings Succeeded check.png

Check for missing or corrupt files
Fixedcheck.png

Repair missing or corrupt files Succeeded check.png

Service registration is missing or corrupt
Fixed

Reset service registration Succeeded check.png

Windows Update error 0x800F081F(2015-12-01-T-10_33_29P)
Fixedcheck.png

Resetting Windows Update data store Succeeded check.png
sfc /scannow will give the log as in the attachmentView attachment sfcdetails.txt (formatted as said on this Microsoft-site)
I (the newbie) see three different items that are corrupt in this logs: autochk.exe, license.rtf and logon.scr.
SFCFix will give the following log View attachment SFCFix.txt

Read More:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-01 16:17:13.217
Microsoft Windows Vista Service Pack 1 - x86
Not using a script file.

AutoAnalysis::
CORRUPT: C:\windows\winsxs\x86_microsoft-windows-autochk_31bf3856ad364e35_6.0.6001.18000_none_e1f3ed49c1c122ef\autochk.exe
CORRUPT: C:\windows\winsxs\x86_microsoft-windows-logon_31bf3856ad364e35_6.0.6001.18000_none_58fb5219c92c4735\logon.scr

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-12-01 16:19:18.165
----------------------EOF-----------------------
I have tried to run all programs and Windows update packages in different orders, with and without restarting in between and also in safe mode, there were no notable differences. Only one remarkable thing: in safe mode the SP2 manual installation gave an error about not supported languages, but I downloaded the SP2 for all languages to circumvent that and that gave me the same error as before.

I would really like to know how I can fix this, but also how such corrupt come to be and what the real problem is here, are all these things related or not?

Thanks for any help in advance, I'm sorry for any language-errors in my post as I'm not a native speaker.

-edit: I also want to note that I have not noticed any problems downloading other updates.

iLLan · Dec 2, 2015

I have to note the following: Last night the SURT (KB947821) made it through and was succesfully installed. After restarting the computer, the SP2-update (89,1 MB) downloaded up to 25% again, but then stopped and failed again, with the same error code: 0x800f081f.

zcomputerwiz · Dec 4, 2015

Hello and welcome :)

Please zip and attach C:\Windows\Logs\CBS\CBS.log

If the file is too large to attach (8MB), upload it to a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

iLLan · Dec 6, 2015

Thanks for the welcome. :)

Here you go: View attachment CBS.log

zcomputerwiz · Dec 7, 2015

Looks like the log was archived.

Run this script to automatically collect and upload it:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

[sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...ts/~Generic/Collect/CBS/SFCFixScript.txt?dl=1

LogBot · Dec 7, 2015

Logfile submission from iLLan

Logfile submission from iLLan.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-12/6845.zip

iLLan · Dec 7, 2015

Here it is:

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-07 20:22:22.604
Microsoft Windows Vista Service Pack 1 - x86
Using .txt script file at C:\Users\iLLan\Desktop\SFCFixScript.txt [0]








Collect:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-12-07 20:23:51.176
----------------------EOF-----------------------

P.S. That looks like a completely different CBS log, or isn't it?

zcomputerwiz · Dec 7, 2015

Download and install KB2378111 for Windows Vista here: https://www.microsoft.com/en-us/download/details.aspx?id=2317

If the update fails, zip and attach C:\Windows\Logs\CBS\CBS.log
If the zip file is larger than 8MB, upload it to a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

iLLan · Dec 7, 2015

Trying to install update KB237811 gave the following error: The update does not apply to your system

CBS-file is here:View attachment cbs.zip

zcomputerwiz · Dec 8, 2015

interesting.

Let's try this:

Copy the MSU file that you downloaded for KB2378111 to a convenient location, such as C:\Temp\

If you choose to use another location, be sure to update the paths accordingly in the example below.

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it (one at a time), press enter after each

cd C:\Temp\

mkdir C:\Temp\KB2378111

expand Windows6.0-KB2378111-x86.msu -f:* C:\Temp\

pkgmgr /ip /m:c:\temp\Windows6.0-KB2378111-x86.cab /s:C:\Temp\KB2378111
Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

iLLan · Dec 8, 2015

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\windows\system32>cd C:\Temp\

C:\Temp>mkdir C:\Temp\KB2378111

C:\Temp>expand Windows6.0-KB2378111-x86.msu -f:* C:\Temp\
Microsoft (R) File Expansion Utility Version 6.0.6001.18000
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\Temp\WSUSSCAN.cab to Extraction Queue
Adding C:\Temp\Windows6.0-KB2378111-x86.cab to Extraction Queue
Adding C:\Temp\Windows6.0-KB2378111-x86-pkgProperties.txt to Extraction Queue
Adding C:\Temp\Windows6.0-KB2378111-x86.xml to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
4 files total.

C:\Temp>pkgmgr /ip /m:c:\temp\Windows6.0-KB2378111-x86.cab /s:C:\Temp\KB2378111

C:\Temp>

zcomputerwiz · Dec 9, 2015

Please run this script to upload the log files:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

[sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...ts/~Generic/Collect/CBS/SFCFixScript.txt?dl=1

LogBot · Dec 9, 2015

Logfile submission from iLLan

Logfile submission from iLLan.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-12/6848.zip

iLLan · Dec 9, 2015

Here you go:

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-09 22:33:29.608
Microsoft Windows Vista Service Pack 1 - x86
Using .txt script file at C:\Users\iLLan\Desktop\SFCFixScript.txt [0]








Collect:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-12-09 22:34:41.531
----------------------EOF-----------------------

iLLan · Dec 10, 2015

So, today I booted my computer and after installing some other update, Windows Update comes up with the SP2 update it self (without me having to check for updates, as I did before). With little hope in my heart I just tried to download and install it. It all went smooth, to my surprise, so now SP2 is installed and everything looks fine.

Can you tell me if everything should be fixed now? And also I'm kinda curious what you changed or was it just cleaning up some log files for Windows Update?

I want to thank you very much for the quick help anyhow.

zcomputerwiz · Dec 11, 2015

Excellent, glad to hear SP2 worked! :)

The reinstallation of KB2378111 was the solution, I only wanted the logs to make sure that it was successful.

Everything should be good, but if you'd like you could run SFC /scannow and attach C:\Windows\Logs\CBS\CBS.log then I can review it to verify.

I'll mark the thread solved. If you encounter any problems, please post back and I will continue to assist you.

iLLan · Dec 12, 2015

Thanks very much, everything seems to be working fine now. All other new updates are installed smoothly now.

I am still wondering how such corruptions can occur. Can they just happen, because of the complex structure or did some program mess it up?

You should be able to find the new CBS-log here: https://drive.google.com/file/d/0ByBFbcLvCKYQUW1XWlo5VGJ3WlU/view?usp=sharing
First part is about some updates that were installed, if I'm right.

zcomputerwiz · Dec 14, 2015

Looks like there is one file that needs replacing.

2015-12-12 09:10:33, Info CSI 0000018f Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-logon_31bf3856ad364e35_6.0.6001.18000_none_58fb5219c92c4735\logon.scr do not match actual file [l:18{9}]"logon.scr" :
Found: {l:32 b:jFihDyAGZM/tOHg+ELQQhk2cRO1/T1+w9B+DTfEWMd4=} Expected: {l:32 b:Y8Fk1XTdvgDeTWRKd64Fvymxwc5dXRthEDFSfE2HDHg=}

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

iLLan · Dec 15, 2015

Thank you so much for all the work.

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-12-15 21:09:11.917
Microsoft Windows Vista Service Pack 2 - x86
Using .zip script file at C:\Users\iLLan\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\windows\WinSxS\x86_microsoft-windows-logon_31bf3856ad364e35_6.0.6001.18000_none_58fb5219c92c4735\logon.scr


Successfully copied file C:\Users\iLLan\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-logon_31bf3856ad364e35_6.0.6001.18000_none_58fb5219c92c4735\logon.scr to C:\windows\WinSxS\x86_microsoft-windows-logon_31bf3856ad364e35_6.0.6001.18000_none_58fb5219c92c4735\logon.scr.


Successfully restored ownership for C:\windows\WinSxS\x86_microsoft-windows-logon_31bf3856ad364e35_6.0.6001.18000_none_58fb5219c92c4735\logon.scr
Successfully restored permissions on C:\windows\WinSxS\x86_microsoft-windows-logon_31bf3856ad364e35_6.0.6001.18000_none_58fb5219c92c4735\logon.scr
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-12-15 21:09:16.041
Script hash: FH6NPNiDEvx4RIe26lbs8sF7zj3H8PFcPgly69QugG4=
----------------------EOF-----------------------

zcomputerwiz · Dec 15, 2015

I am still wondering how such corruptions can occur. Can they just happen, because of the complex structure or did some program mess it up?

You got it; because Windows Update is complex there are many things that can cause problems when installing or removing updates. Most often corrupt or missing files or registry entries can be attributed to hardware, software, or environmental issues such as bad ram, bad sectors on the hard disk, loss of power during update installation, or failing to resume from sleep/hibernation after an update.

There were other software problems with Windows Update in Windows Vista as well with no obvious cause, but this was improved after SP2.

[SOLVED] Failure to install Windows Vista SP2 (KB948465)

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