fix back to an earlier version of windows loop

[Solitario]

Thaks a lot!

View attachment FRST.txt

 

[Solitario]

Can the problem be the antivirus? Thank you so much for the help. Best regards.

 

[Sysnative Windows Update]

If this happened during an upgrade, theoretically yes.

 

[Solitario]

So what do I do? Thanks a lot. Best regards.

 

[Solitario]

Actually I do not know how the problem started. The laptop is from my sister who understands less than I about these issues. Thank you very much. Greetings.

 

[Sysnative Windows Update]

The quickest way would be to use the installation media and do a clean install, but this way you would lose all the files.

 

[Solitario]

And with the tool frst can not do anything? Thanks a lot. Best regards.

 

[Solitario]

We can not test completely deleting the antivirus?

 

[Sysnative Windows Update]

Launch Startup Repair and provide a log file which axe0 requested.

 

[Solitario]

the start-up repairman can not repair the system. What log do you mean? Thank you very much to both of you. Greetings.

 

[Sysnative Windows Update]

SrtTrail.txt in X:\Windows\System32\Logs (from the recovery command). Could you copy this file to a USB and upload the file?

 

[Solitario]

Thanks.

View attachment SrtTrail.txt

 

[axe0]

Translation of the log using DeepL translator.

Diagnostic Startup Repair and Repair Logging---------------------------
Time of last successful start: 21/02/2018 12:13:42 a.m. (GMT)
Number of repair attempts: 1


Session details
---------------------------
System disk = Device Harddisk0
Windows directory = C:\WINDOWS
Automatic check = 0
Number of main causes = 1


Test performed:
---------------------------
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time inverted = 0 ms


Test performed:
---------------------------
Name: System Disk Test
Result: Completed successfully. Error code = 0x0
Time inverted = 0 ms


Test performed:
---------------------------
Name: Disk Error Diagnostics
Result: Completed successfully. Error code = 0x0
Time invested = 94 ms


Test performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time invested = 328 ms


Test performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time invested = 31 ms


Test performed:
---------------------------
Name: Test target operating system
Result: Completed successfully. Error code = 0x0
Time inverted = 16 ms


Test performed:
---------------------------
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time invested = 10906 ms


Test performed:
---------------------------
Name: Boot manager diagnostics
Result: Completed successfully. Error code = 0x0
Time inverted = 0 ms


Test performed:
---------------------------
Name: System boot log diagnostics
Result: Completed successfully. Error code = 0x0
Time inverted = 0 ms


Test performed:
---------------------------
Name: Event Log Diagnostics
Result: Completed successfully. Error code = 0x0
Time invested = 391 ms


Test performed:
---------------------------
Name: Internal status check
Result: Completed successfully. Error code = 0x0
Time inverted = 0 ms


Test performed:
---------------------------
Name: Search pending package installations
Result: Completed successfully. Error code = 0x0
Time inverted = 14937 ms


Test performed:
---------------------------
Name: Startup state test
Result: Completed successfully. Error code = 0x0
Time invested = 47 ms


Test performed:
---------------------------
Name: System status check
Result: Completed successfully. Error code = 0x0
Time invested = 453 ms


Test performed:
---------------------------
Name: Test of Registry subtrees
Result: Completed successfully. Error code = 0x0
Time invested = 2531 ms


Test performed:
---------------------------
Name: Windows Boot Record Diagnostics
Result: Completed successfully. Error code = 0x0
Time inverted = 0 ms


Test performed:
---------------------------
Name: Error checking analysis
Result: Completed successfully. Error code = 0x0
Time invested = 891 ms


Test performed:
---------------------------
Name: Access control test
Result: Completed successfully. Error code = 0x0
Time invested = 7375 ms


Test performed:
---------------------------
Name: File system test (chkdsk)
Result: Completed successfully. Error code = 0x0
Time inverted = 0 ms


Test performed:
---------------------------
Name: Software Installation Log Diagnostics
Result: Completed successfully. Error code = 0x0
Time inverted = 0 ms


Main cause found:
---------------------------
The program may not restart for a newly installed or updated driver.


Repair action: Integrity check and repair of system files
Result: Error. Error code = 0x57
Time invested = 3437 ms


---------------------------
---------------------------



Translated with DeepL Translator

0x57 = invalid parameter.

Depending on how severe the system file corruption is, you might be able to stay on the current Windows version without reverting back, if you want to. I'll leave the rest up to softwaremaniac.

 

[Sysnative Windows Update]

Do the following and let me know the results: How to run the sfc /scannow command if Windows 10 does not boot

 

[Solitario]

Windows resource protection found corrupted files and failed to repair some of them. Thank you very much. Greetings.

 

[Sysnative Windows Update]

Now navigate to: X:\Windows\Logs\CBS and find CBS.log. Copy it to your USB and attach it here. If too large, please zip it up and attach. If still too large, zip it up and post it on a file sharing service, and provide the link here.

 

[Solitario]

Dropbox - CBS.zip

 

[Sysnative Windows Update]

That's an old log.

 

[Solitario]

He is the only one there. Thank you very much. Greetings.

 

[Solitario]

No fix for this? Thanks a lot. Greetings.